"Terrible Reliability"1.0 starson by blancpain
Pros: Wonderful picture--when it worked
Cons: Failed after 1.5 weeks; warranty follow through appalling
Summary: This set had a marvelous picture for 1.5 weeks. Then it froze up and worked no further. Samsung warranty service is a joke--endless procedures, no action, no follow through. I will make a point of avoiding their products from now on. All electronic products are subject to occasional defects--that can be minimized but not eliminated.
However, great service is entirely controlable. Samsung clearly is running this on the cheap. When an HP server failed, HP shipped a new frame the next day. Samsung's warranty performance is the worst I have ever seen.