"Manufacturing defects"1.0 starson by GauravsReview
Pros: Contrast Ratio
Cons: Manufacturing defects
Abes Of Maine return policy
Bad Customer Service
Summary: Generally the reviews I write are limited to mentioning pros and cons. The reason that I am giving this review so much value because I do not want other folks to go through what I am currently feeling. Coming to the point,after a lot of research and window shopping, I bought a brand new TV(Samsung LN46B650) from Abes of Maine a couple of weeks ago. It came on time and undamaged (physically). I (fondly), hooked it up to power and turned it on. It felt fine with just stars on the screen(as expected) and I turned it off. This would have taken a minute or two. I called the Cable guys and got it installed urgently but only to see that after a couple of minutes the TV shows really annoying flickers. I checked everything and the cable guy also tried everything he knew but to no avail. We called Samsung and the call center lady spilled the beans by saying that there is a fault with the video card on this TV model (may be on few sets and not all) which is known to samsung. When I asked her as to why they are still selling the TV without the fix, she had no proper reply. Not only the TV showed flickers, after a few more minutes the entire screen was white with colors floating around. I called Abes Of Maine and they asked me to contact Samsung as they cannot do anything about it. They have a no return / exchange policy on TVs (I have also sent an email and I am awaiting their reply). It has been almost a week and Samsung has done nothing about it. I have called them 4-5 times and in the subsequent calls they have denied that there was any preexisting issue with the TV. Well, regardless of if was preexisting or not, samsung service is not professional or courteous. They were not even apologetic about my frustration due to their product.
The return policy of AbesOfMaine for TVs is not customer friendly at all. I cannot comment about the product quality yet but seeing their customer support, I am not going to buy any more samsung products.I can certainly request potential TV buyers to buy TV from stores who have a good return policy (Costco etc.) and avoid buying TV online.
Its been more than 2 weeks and our case with Samsung is still unresolved. Their engineer showed up and stated that he can possibly fix it but more problems show up later in most of these cases.