Samsung 46 Class 1080p 120Hz LED Flat-Panel LCD HDTV

Pros: None! The TV is worthless as the entire right 1/3 has a black cloud over the picture.

Cons: Inferior product, horrific customer services and be careful as Samsung will try to replace original parts with refurbished/alternate cheaper replacement parts.

Summary: I waited to purchase the perfect Flat Screen TV and got the biggest $2000.00 lemon known to man kind. The right 1/3 of the display panel developed a black haze/cloud after about 40 days of use. Because the defect occurred past 30 days, Best Buy had me deal with the Manufacture directly. This is where the fun really begins ... If you've ever had the pleasure of dealing with Samsung customer service (1-800-726-7864) you probably know exactly what I'm talking about. Here the abbreviated version: My TV had a diagnostic check conducted at my house. The local repair company determined the display panel was defective ... They contacted Samsung to report the problem and were informed the replacement part would not be available until after 24 Nov. The wait was over 30 days! When I contacted Samsung's Customer Service , a very unpleasant lady tried to inform me it was the local repair companies fault, in her opinion they should have coded the TV "not repairable." She got very angry with me as if she was the person that spent $2000 on a defective TV. I called back on Monday morning and spoke to Samsung's Executive Escalation Department (800) 522-7341 and that's where the executive run around began. I was first told ... too bad, nothing we can do and was informed to write a letter to the "Samsung, Office of the President." I called back a few days later and was told that "an alternative part" was available. When I asked for the technical specifications on each display panel I was told that Samsung would not provide technical specifications. Long story short, one of the call center personnel did provide me with the Part #s. The alternate part, was a cheaper replacement part and still to this day Samsung will not provide technical specifications.

There is NO HAPPY ENDING here, still to the day I have been given the option of accepting "the alternate part" or waiting on the original part on back order.

Defective Product ... Call center of excuses ... equals stay away.