"Excellent TV."on by pbuchta
Pros Very good detail watching BluRay discs. 240hz scanning improves clarity of standard objects. Little bloom. Color seems accurate and temperature scale seems wider, and thin and light compared to other LCDs.
Cons It is expensive compared to other LCD sets of similar size.
Summary In the showroom we spotted out the Samsung LED TVs compared to all of the other plasmas and LCDs there. They seems to have greater color dynamics than most other sets.
"Outstanding."on by ronsboys
Pros Excellent detail particularly blu ray films.
Cons Have to pay addtl $200 to have pic adjusted for my situ. Told will improve quality over store settings by 40% and will increase life by twice as bright display is overadjusted in stores to sell product. Will write another review to give my opinion.
Summary Coming from a 60 inch Mitsubishi rear projection monstrosity so pleased with space saving and pic quality. All in one remote sold by Best Buy is outstanding and simple to use. It literally tells you what to do.
Pros Beautiful, 3D Like Picture When It Works
Cons Multiple problems after less than 3 weeks, customer service is a HORROR SHOW, absolutely pathetic, non-caring, by the book corporate line. Will NOT replace defective set!!!!
Summary Had this set for less than 3 weeks when it started intermittently turning off then back on again, first 2 service companies that Samsung gave the call to, completely blew me off after I sat home from work, LOSING money, waiting for them, onlyh to have them blame it on Samsung? Finally a decent repair company came out, a small television store, with 1 repair guy, he was awesome. Set worked for a few more weeks, then started intermittently switching inputs and volume settings, again, Samsung was HORRIBLE!! Lots of explaining away problems, told me set was very FRAGILE and I should expect problems???????? This was the second level, what they call "ECR" Executive Customer Rep. Oh boy, I feel special, I was informed they would absolutely not consider replacing set until I had at least 3 MAJOR repairs, how many of you can afford to take off 3 days from work, after spending $3000 on their tv in the first place? Samsung again is the worst at customer service. I should have learned my lesson after the BDP1200 Blu Ray fiasco I went through. What a shame, such a nice picture. I really enjoyed the set for the frirst couple of weeks while it worked.
Pros great list of features
Cons screen developed dark spots in each corner
tech came out couldn't fix it - however said Samsung told us we should only be using standard screen mode with a brightness of 5 or less
The tech couldn't fix it, an hour after he left the tv died totally.
Summary Not sure the technology is ready yet!
Pros Nice profile. Looks great when turned off.
Cons I wish it worked! Beyond that, I wish that Samsung's customer service wasn't so sucky.
Summary Let me begin this review by stating that Amazon.com has been VERY good about helping me with my problem. Their return policy and customer service are among the best in the industry.
NOW: Samsung is a different story.
I bought this television based on the specs, the online reviews and Samsung's own website. The screen size and the price point seemed great for us. When it arrived, it was even more beautiful in person. Sadly, the picture quality was awful. I know that electronic devices can be perfect out of the box or DOA out of the box, so I was a bit disappointed when I installed the TV and found out that it wasn't working properly. The backlight was horribly uneven (more than just the typical "edge lit LED screens are uneven" stuff...this was very noticeable on all inputs). Any all-black screen was marred by clouds of white light. Worse, there were digital artifacts around all edges and contrasty spots. It looked like a B&W checkerboard surrounded everything, and it was also visible on all HDMI inputs (Dish DVR and XBox) AND on our Samsung BluRay player. The sound occasionally dropped out, and there were weird all-magenta screen flashes randomly happening. You get the point. This was a defective TV.
Unaware of Amazon's customer-friendly return policy, I called Samsung to take advantage of their in-home warranty service. I'm not going to spend pages and pages ranting about how awful the experience was. I'll just say it was awful. They came out three times (VERY late, two out of three of them) and could not fix the problems. I thought it would be a no-brainer to have Samsung step up and replace the TV with a working model. NOPE! They've given me the run-around for almost two months. They finally said that the service tech had not specifically written "deemed unrepairable", so they could not replace it unless he did. Hours of back-and-forth calls later, they finally deemed it unrepairable, and said they'd replace the TV...except that they apparently do not have any of that model available in any of their warehouses. They told me I should just wait for them to contact me. They do not know when that will happen.
I checked Amazon's site, and they said they'd take back the TV right now and replace it with a brand new one. I've owned other Samsung products in the past, so I'm not overly worried about getting another lemon. I'm just very, very disappointed in Samsung's terrible customer service. It's rare to find a company who is adamant about NOT caring a bit about customer (dis)satisfaction. Google "samsung customer service sucks" for many more stories just like mine...
And again, I have to say that Amazon is a stellar company. Thanks to them for rescuing me from further dealings with Samsung's corporate flunkies!