- Average user rating: 3.0 stars out of 22 reviews Back to product review
- My rating: 0 stars
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2 out of 2 people found this review helpful
2.5 stars
"never buy sharp"
Pros: good at first
Cons: horrible customer service
Summary: I've had one a Sharp aquos for over a year now. In the end I wish I could get my money back. At first it was great. Later I bought a great DVD player to go with it. I had the two hooked up through the HDMI inputs. I started to notice these 6 yellow horizontal lines that would come down the screen. I wasn't sure if it was my DVD player or the TV. After a lot of research I found out it was the TV. Turns out it is common defect amongst Sharp Aquos TVs. Its a problem with the bandwidth. Unfortunately this problem can't be fixed. Naturally I was pretty shocked to find out all about this especially the fact that it can't be repaired. I contacted Sharp in December of 2006 about it and they told me that they had never heard of such problem. I thought that was bizarre considering the research I had done. After a month I finally got them to send someone to look at it. The repair man didn't know what to make of it. He told me he would look into it and call me with an answer. It took me another month get an answer. I called Sharp and the repair man repeatedly during that month. Finally I got a hold of the repair man and he said it couldn't be repaired. Sometime in March of 2007 he called me and said he could do a system upgrade. He came over and performed the upgrade. Naturally it didn't work. I then had to get pictures of the problem with a digital camera and email it to the repair man and Sharp. The repair man said it had to be replaced. I was told that I would be contacted "within 48hrs." # days later nothing. I called them again. "You'll get a call by the end of the week." Nothing. I called them once a week throughout March and April. Nothing. Finally in May I got my first call back ever. Remember these guys haven't phoned me once. The guy told me that the TV he had to be replaced (ya don't say?). At this point I was angry beyond belief. I asked why I had to go through this whole process and they couldn't give me a proper answer. I was extremely frustrated because I told them what the problem was in December. All they had to do was ask me to take a picture of the problem then. After they could send somebody to evaluate it and then give me the lowdown. Instead I had to chase them. When I asked for compensation they said they were willing to offer me a bigger model. Admittedly, I got greedy and demanded a bigger model than the one they offered me. I got a call later saying that they would have to charge me money. I refused and said I would take the previous offer. Here's the kicker. The guy flat out denied offering me a bigger tv. It was the same person I had talked to before and he denied it. In the end there was nothing I could do. I had take their final offer of the exact same replacement. I have yet to receive my replacement. Hence I will never buy from Sharp again.
- 1 reply to this review
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I have had a similar experience with very poor customer service. My set is supposed to be replaced by Sharp last month but after numerous calls, no one can even tell me where the replacement set is let alone when I can expect to actually see it. The kicker is that they extended my warranty but that extension is now just covering almost all of the time that I have been waiting for the replacement and covering the dud that has been waiting in the closet for weeks to be replaced.
