"Good TV but some MAJOR FAULTS"2.5 starson by SlothfulNomad
Pros: Looks great (the design and actual screen function). Mostly works well.
Cons: TV guide will not load until you have manually looked at all channels. Suspected FAULTY AND/OR USELESS GORILLA GLASS. Sony customer support/service was absolutely shocking!
Summary: Was in a toss up between this TV and one from Samsung... This one was considerably more expensive but I had heard good things about Sony Bravias and really liked the design. Salesman told us he had been to a seminar where they threw keys at the TV - screen was more durable than others. We move around a lot so I thought this would be an added bonus.
Literally a week after having the TV (maybe less) I was plugging in a media box when the end on a HDMI port flicked and 'tapped' the screen, marking (cracking) it. We were devastated and called Sony.
Sony informed us (rudely) that there was nothing they could do, and denied ever claiming the screen was more durable than others due to the so-called gorilla glass. We ended up calling the store we bought it from and had a very long debate with the manager about the durability of the screen and the claims the salesman had made about the screen.
Eventually the store agreed to replace the TV for us (thank god!) and to this day we have been very careful about being near and cleaning the screen. Needless to say I will not EVER be dealing with Sony again, they have demonstrated to me that they are only interested in selling their seriously overpriced products, and not providing any support.
When you buy a $2500 TV you expect it to do what it is advertised to do, and customer support to be exceptional.
I would not recommend anyone buy this TV, or anything else Sony for that matter.