"BAD Sony LCD Panels"0.5 starson by carolezikowski
Pros: Not much given the prduct only function for 10-15 minutes
Cons: Sony has a history of defective LCD panels and electronic modules
Summary: We bought a KCL 52XBR LCD TV in Feb 2008. As previously reported by others, in Aug 2009 we experienced lines progressing to a black screen. At that time we were told by a tech that it was a due to a bad LCD panel. Worse, when our installer contacted Sony he was told there was only a 12 month warranty (when Sony had extended to 18 months). Recall that Sony has you register your purchase so that you could be notified of issues like a warranty extension, but of course this is only likely a ploy to sell your name. Since the cost of repairs approached that of a replacement we passed on the repair. In researching a new TV, we learned of the special extended warranty on the 46 in models and of numerous reports of similar problems in the 52 inch products. Breaking through customer support, we got to consumer affairs. They insisted on a report from a Sony approved repair shop and proof of purchase. 110.00 dollars later once again we we informed that the problem was a defective panel. Two levels of customer affairs later Sony's response was "we'll assist you with covering 25% of the parts". Sony will not even refund the wasted $ 110.00 on the service call they insisted on. The Sony approved repair tech and our installer both have said they have experienced similar responses from Sony, but that a few customers have their entire repair cost on these 52 inch TV's covered fully. Needless to say, Sony is not a honorable company.
FYI There is also a problem with an electronic module at the top of the these KDL XBR's. The problem source can be differentiated by the fact that if the module is responsible, the Sony menus are unaffected.