"Muted colors; Wii doesn't work; poor tech support"2.0 starson by rjbnewwest
Pros: Good picture IF you like more muted colors and a darker look than Samsung or Toshiba. Cheaper looking stand than Samsung.
Cons: Picture too dark. Won't work with Wiii (cursor hangs up). Sony help line were hard to reach, unfriendly & said was our problem. We returned the Sony and replaced with Samsung. It works perfectly with the Will and has a better picture.
Summary: I would not buy this TV. We returned it and exchanged for Samsung. Having the TV work with our Wii is important to us. Having access to friendly, competent customer service is also important. Sony fails on both counts. Quite a contrast with Samsung customer service who were very easy to reach when I called to ask about Wii compatibility, and obviously knowledgeable. Nintendo were also easy to reach when we called to check out the Wii itself. Sony's product and customer service really look bad in comparison. There's nothing here to justify the higher price ($100 in my area) for the Sony over Samsung. The Samsung is clearly better in all respects. I've had a series of Sony TV's, exclusively, for 20+ years, but never again. Used to see Sony as the top brand but clearly no longer the case.Error - I meant to review the EX700, not the 710. See my review for the 700.
Updated on Dec 29, 2010