- Average user rating: 4.0 stars out of 18 reviews Back to product review
- My rating: 0 stars
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2 out of 2 people found this review helpful
1.0 stars
"THE DAY I GOT IT THE PICTURE WAS DISTORTED! BU BOARD"
Pros: I honestly love the picture, when it works. Since day 1 my picture has been all messed up. I called Sony and they are replacing the BU Board. I've heard alot of Sony's had this problem. The style is amazing and hd picture is unbelievable.
Cons: I am more upset with Sony than anything. Their customer support is horrible. I bought this TV as a special consideration program directly from Sony and they refuse to replace it. This TV wasnt even 2 hours old when issues began. Its been 2 weeks!
Summary: Great tv, just make sure it works before the deliveryman leaves your house or make sure you have the warranty. Sony's support is horrible. I have alot of Sony products and really love them but they are really being a pain on this. All I want is for them to replace the brand new tv but they are making me wait for a back ordered part. It has been 2 weeks and still no TV!
Updated on Nov 26, 2008Ok so Sony tech came out 3 weeks from the date I recd tv which didn?t work from day 1. They replaced the BU BOARD and within 2 minutes of replacing it the screen still is messed up. Now they said it might actually be the LCD screen. I called SONY again and they still don?t want to replace this tv!!! Sony sent me a broken TV and they don?t want to accept that they should replace it for me. I asked for my money back and they can?t do that. Just beware, love the picture of this TV but Sony customer service is absolutely awful!! 100% completely dissatisfied with SONY.
Updated on Dec 2, 2008Ok so the day before thanksgiving i emailed the CEO of Sony Electronics and I was shocked to receive a call back from a senior level executive and they are replacing my tv. I am so glad and I hope this new tv comes in soon and has no issues. Today is 1 month from when my first one was delivered, broken!
Updated on Dec 9, 2008So my TV was shipped out and should be in on Thursday. I had DIRECTV out for another reason but showed him the TV and he definitely said that it was shipped on its side and in the cold. He said that they have to ship them upright and in warmer temperature as that can affect the TV. He sounded like he knew what he was talking about but I'm not sure.
- 2 replies to this review
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How has the new unit worked out? I just bought this unit today and will set it up tomorrow. Just curious.
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Glad you got in touch with one of the head guys. Bought mine from Best Buy and plan to get the extended warantee after reading your review. I took delivery on 6 Dec 08 and noticed that the backlighting in the top right corner seems to be streakiy from right to left at a 45 degree angle. But this goes away when a picture is displayed.
