- Average user rating: 3.5 stars out of 34 reviews Back to product review
- My rating: 0 stars
Full user review
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3 out of 3 people found this review helpful
3.0 stars
"A solid overall value with some issues."
Pros: Excellent picture and features.
Cons: Two defects that the manufacturer has yet to repair.
Summary: Westinghouse has produced a nice product but still has some kinks to work out.
The remote features are meager at best as far as features go. It also must be pointed straight on for it to work. The sensor does not pick up commands given that are off of center.
My unit had two defects that the manufacturer has yet to repair. First, the monitor must be unplugged prior to turning on unit. Also, the audio sometimes does not function and the monitor must be unplugged. Westinghouse was aware of the issues and has hired a company to handle repairs. The related service for the repairs so far has been poor. I reported the issue a couple weeks ago and have yet to be contacted about repairs. The company handling the repairs, IAI, does not pick up the phone and my voicemails have not been responded to so far. Westinghouse is not able to provide an ETA on the fix as IAI controls the repairs and they have no visibility into their backlog.
Consider purchasing extended warranties if you purchase from a big box retailers. After 30 days you must rely on the manufacturer for repairs. Until the issues are remedied by the manufacturer the extra money spent would be well worth the investment.
- 1 reply to this review
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Just wondering if they ever came through and fixed the problems that you had?
