"Great Idea - Poor Execution and Support"0.5 starson by aadmikep
Pros: It's a tomtom indash with iPod control
Cons: Very poor reliability, engineering and support
Summary: I bought this less than a year ago because it’s TomTom in the dash. Circuit City installed it with the speed sensor, steering wheel controls, iPod interface and aux input.
Don't expect the CD to work for more than a week. The store warned me of this and they were right. I didn't care though
The iPod control is not very. You work up from the root directory of your iPod to select music. Once you make your selection, it returns to the root directory. Every time you start the car, it begins playing the first song on your iPod. It does NOT continue playing what you were listening to when you got out of the car. This gets annoying.
I like this device. However, there is one thing I cannot live with. Poor reliability and worse support. Search the net and you'll find that several people who own this run into issues that appear to be related to the navigation portion locking up and then resetting. Once it does this, it will repeat it every 5 minutes or less. Your radio will keep working.
I, like many other people that own this now have a nothing more than a radio in my dash. TomTom will help you on the phone once. I would not hang up until it works. They’ll give you a reference number but when you call back, they refer you to Fujitsu. Fujitsu refers you back to TomTom because it’s “software related”.
The SD card, where TomTOm’s software resides, grows file errors that eventually corrupt too much data on the card for the program to work. You can restore from a previous backup and it’s still there. You can uninstall aspects of the program and re -install with TomTom Home. However, your options are limited without phone support. You simply don’t have permission to re-install the corrupted files. I have stable copies of the files if you need them and know what you're doing.
Despite all the glitches, the thing that kills it for me is reliability and absolutely no support when it fails. It will fail. When you call within the warranty period, they will take your call once. Don't take my word for it. Do web searches to verify this.
If anyone knows of a class action lawsuit, please contact me. I'm in.