"Warning - these things break"2.0 starson by NorthernLights21
Pros: Comfortable, help to tune out noise
Cons: Plastic parts tend to break
Summary: A warning to anyone who is considering purchasing the Bose Quiet Comfort 2 headphones. My THIRD pair of QC2 headphones broke today on the plastic piece between the headband and the earpieces. The first two broke within less than one year of use and were replaced by Bose under warranty. From discussions with Bose customer service representatives, this was a very common problem with the first generation QC2 device.
My third QC2 was apparently a revision designed to solve the headband breakage issue. This one lasted two years. I called Bose Customer Service (again) to complain and was told that Bose refused to replace my headset because it was no longer under warranty. But they offered to sell me a replacement for $100.
I declined -- who wants to pay every year or two for a product that in all probability will just keep breaking? I will never purchase another Bose headset ever because they are so pricey and seem to be slated to break within a year or two of use. My expectation is that an expensive headset should last much longer. I'll probably never purchase anything by Bose again. High price, so-so quality.
While intact, I enjoyed my QC2 - very comfortable and did a good job of helping tune out crying babies on airplanes and chatter in the office. But [...]is too much to pay for a product with a high probability of breaking.