"Great Phones - But they'll break even under normal use!"3.5 starson by CorkyMuldoon
Pros: Fantastic sound quality, effective noise cancelling
Cons: Plastic earpiece supports break! Pricey.
Summary: I'd rate these headphones as a "10" without hesitation if not for the substandard production standards obviously in use @ Bose.
Several reviews here refer to poor construction of these phones. I agree. I was at Logan airport, awaiting a flight to Shanghai when I pulled my trust 1+ year old Bose headphones out of their (nice) custom case. When I went to place them on my head, however, the right earpiece fell off in my hand. The plastic support for the ear piece had cracked and broken at the point where Bose embossed the model, patent and other information on the interior of the support! Fortunately, I was able to borrow about 6" of packing tape from a local TSA agent, so I wasn't totally deprived of their use en route China.
Bose tech support was pretty good, however. I was initially told I'd have to pony up $100.00 for a replacement set of headphones because my 1-year warranty had expired. The following week, however, when I chose to deliver my headphones to Framingham, MA directly, the friendly customer service person told me I was eligible for a free replacement set, because my problem was caused by an obvious manufacturing defect.
It's obvious by several posts here that mine wasn't an isolated problem. No doubt Bose has received several calls/complaints about the same issue. It boggles the mind that a company with Bose's reputation wouldn't go all out to resolve it.