- Average user rating: 3.5 stars out of 82 reviews Back to product review
- My rating: 0 stars
Full user review
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2 out of 3 people found this review helpful
4.5 stars
"This is a GREAT set and Customer Service Rocks!!!!!"
Pros: Sound quality and customer service
Cons: Build could be stronger
Summary: I have a 4 year old set of the triports. I have compared them to similarly priced Sennheiser?s and Bose blows them away. I took the time to write this because of the Bose customer service I received today. My current unit needed new ear cushions (normal wear and tear), which is a $37 orderable part from Bose. The tech offered me 2 options, 1. Buy the ear cushions for $37 or for $60 send in the old pair and receive a brand new pair of the triports. I mentioned to the tech that I cracked the plastic around the head band long ago and option 2 sounded best for me. I was then completely taken back at what happened next. The tech apologized that this had happened (imagine that!) and offered to send a new pair out for $30 because of my troubles. Bose values me as a customer and I will now become completely loyal to them for life.
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