"The Image 10 are built to sound great,NOT for longevity"1.5 starson by srduff
Pros: comfortable fit, sound quality
Cons: Construction, lack of longevity, customer service in resolving the issue.
Summary: I love the product. It's a bit pricey at $400 and after two pair. I shouldn't have to buy another pair for a while. I believe when you pay that much for a pair of earphones they should last longer than six months. I sleep in my headphones every night. So it's important that they block out sound, which these do. It's also important that they be very comfortable, which is what attracted me to them to begin with. A salesperson asked me to try them on, they were the most comfortable I've ever tried. But after adding my iPod, I was amazed and hooked. That pair lasted from February 2009 until September 2009. Around July, during that time frame, the wire that goes into the flange, that connects to the copper piece, began to deteriorate and split and finally, after about a month, left only the exposed copper wire and the black molded hard piece and the actual piece that goes in your ear. This happened to both right and left earphones. Around September the headphones finally shorted out on both sides, causing them to be unusable. So I figured I had a bad pair. Being very picky, when I find something I like I usually stick with, I purchased a new pair in September and in January of this year, the driver in the right earphone simply stop producing music. Now the left one produces music as always, but the right...a very low pitch hum, and that's not really what Hi-Fi stereo sound is all about. Today, after a month buying a few other sets of headphones that look more sturdy, the Bose in ear headphones (very uncomfortable, as it would not conform to the shape of my ear), the Beats, Tour edition, by Monster (those were so uncomfortable I had to use the long tips on the earphones and push them more down so in my ear canal, after about three hours of going to sleep and sleeping off and own with them, about normal night, I pulled them out and tip on the right ear bud (I'm so very embarrassed to say) was so pushed so deep in my ear canal, it got stuck in my ear and had to be removed by a doctor. These, I will never use again. And then there are the Bang and Olfusen EarSet 3 and with those I have to turn the volume up so much, that you completely lose the highs, mids and lows, because the speaker is too far from your ear. The sound quality was just not there. So, I turned back to my good friends at Klipsch, to get yet another pair of the Image 10s. I found the Image 10 very difficult find if not discontinued at some places on the web. So, I needed to outright buy a new pair. So I called customer service and asked them if there's anything they can do. They tell me "there's nothing we can do without the receipt, even though I had registered them, that is really more for marketing purposes and there is no way that they could fix them, try local shop like RadioShack, see if they can fix them". I'm not about to pay another $400, that would be $1200 (that is what the customer sales representative suggested) and get yet another pair headphones that consistently break or otherwise become defective from a company that will not up their product without proof of purchase. Obviously, I purchased them or I wouldn't have them if I hadn?t.
In closing, though the sound and fit may be excellent, I think I'll be going with another brand. Last night, I ordered some Whetstone 3 True Three-Way Triple Driver Earphones. They look to be of better quality and after all, I am putting these earphones through the real world rigorous trials by sleeping in them 3 to 6 hours a night.
***Bottom line, if you buy these Image 10... KEEP THE RECEIPT, otherwise you're out what paid, in my case, $800.