"Outstanding headphones, outstanding company"5.0 starson by dwachter00
Pros: SOUND (see below).
COMPANY is incredibly responsive to customer concerns and backs their product beyond the retailer's warranty.
Cons: My first pair had an issue with the wire connection breaking down after nearly a year. HOWEVER, the company was unbelievably responsive, and had a new pair out to me within 3 days of receiving my original pair.
Summary: Amazing 3-dimensional, clean sound. Vocals, acoustic guitar and percussion come through with precise definition and rich tones. Can't speak to the reviewer's complaints about bass - I don't like booming bass channeled directly into my head. I suppose if you like boomy boomy bass you can buy some cheaper headphones and boom your eardrums all you like. There's plenty of tight, well-defined bass in these headphones, and it doesn't overpower the rest of the music.
The company is a radical outlier in this day and age of poor customer support. I emailed customer support at 10pm on Sunday, and got a reply by 11:30pm from the founder/CEO. He had me set up with a return authorization right away, and the headphones were in the mail with the return slip the next morning. Just got my new pair, plus a bunch of extra earpieces for my trouble, and couldn't be happier. It's worth buying from these guys for their customer support alone.