"One of the worst companies I have ever dealt with"0.5 starson by ejdawson3
Pros: Cool Looking headphones
Cons: Terrible customer service
Slowest shipping I ever experienced, even considering items I have bought from asia, which is pathetic since they are based in California.
Summary: This company is the worst I have dealt with in my numerous years of online shopping. I ordered a pair of headphones from them on the first of October. I ordered through google checkout and never received a tracking number. I expected to receive the headphones by October 8th at the latest. Once that day came and went, I contacted the company through their email a few days later and waited for a response and never got one. Then I contacted them again two days later and never received a response. Then on October 14th, a whole 13 days after my order was placed, I contacted google to report them as non-responsive to my contact attempts. I then received an email with just the tracking number a few minutes later, no apologies or explanations, simply a tracking number. This is obviously how much they believe in customer service and the customers who buy from them. Whats worse is I found out that my headphones are to be delivered on the 15th, but the most troubling part is they didn't even ship my headphones out until the 10th, a whole 9 days after I paid for my item. Please do not buy from this company if you expect fast shipping and quality customer service.Redacted, contact their customer service at 310 441 0400 they were very helpful and apologetic
Updated on Oct 28, 2010