Aliph Jawbone Bluetooth headset (black)

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Average user rating: 3.0 stars out of 70 reviews Back to product review
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16 out of 16 people found this review helpful

1.0 stars

"Caveat Emptor! Decent product, Horrrrrrible Service. I feel cheated."

by leon_512 on October 14, 2007

Pros: Innovative design and technology application

Cons: Non-existant customer support, deceptive warranty
Summary: In regards to their customer service, Aliph has been developing an unfavorable reputation within the bluetooth community.

I was personally satisfied with the product when I first bought it. No more than 3 months later the microphones lost the ability to pick most anything up. Almost all of my callers complained of being unable to hear unless I significantly raised my voice. So I did what any other consumer would do, I emailed their support staff. I got a confirmation in my email stating that I should expect a response in 1 to 2 business days. So I waited, and waited. No reply over a week, so I emailed again. And it's been almost a month now, still no reply.

I did some online research and not surprisingly I found many similar horror stories with this "well received" device.
All in all, this piece of technology is not perfect but still better than most. However, I cant say the same for their customer service dept. As a suggestion take a moment to read their very limited warranty and brush up on the faq which states:

4. What's your return policy?

If you purchased your Jawbone at jawbone.com, we offer a 30-day money back guarantee as well as a one-year exchange policy for defective units. For more information on our warranty and return policy, please check out our limited warranty link on the support page. If you purchased your Jawbone from anywhere else, you are bound by the return policies of that retailer.

All I can say now is "caveat emptor!"

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1 reply to this review

reply by: nursemcdonald on July 4, 2008

Similar experience; also important to note that you cannot purchase replacement earbuds, or wire-rims. Good luck getting tech support to get back to you or help you out if/when they do. Be VERY careful not to get it dirty, or bend the rim out of alignment.

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Aliph Jawbone Bluetooth headset (black): $94.00

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