"Over Priced Under Performing"1.5 starson by r0k
Pros: Light weight. Good sound quality. Announcements are clear and audible... if they work at all.
Cons: Poor setup. No voice announcement of low battery status, you have to speak and ask for it. Three finger salute to reset. Dropped pairing repeatedly. Poor battery life. Poor support. Not a good experience.
Summary: I returned this headset and picked up a Plantronics M50. So far the M50 is a much better headset. First of all pairing the T1 was clunky. I was pairing to a Motorola phone. Dealing with the user interface on a Motorola V860 on Verizon is painful enough without the vulcan nerve pinch required to get this headset into pairing mode.
Once I got it paired by entering 0000, it worked pretty well for about a week, then in the middle of a phone call it started playing a little chime in my ear. I shut down the headset so I could continue the call on the phone. It turns out the battery was dying. I only got about 90 minutes talk time out of this thing!
The worst incident happened after I had the T1 for 2 weeks. Suddenly while I was hosting a call with about 20 people it went silent. Nobody could hear me and I couldn't hear them. I could see in the webex console that they were talking but I couldn't hear or be heard. And after the call was over, the battery level read "medium". This is outrageously poor performance for a business tool.
I went to the BlueAnt web site and the main option for support was watching videos with sound. Not something I can do conveniently at the office.
I called Blue Ant support and they talked me through checking the battery status. I can't do it while on a call and I must hit the multifunction button and ask for battery status. By comparison, the model I have now (Plantronics M50) cost $30 less and announces battery status whenever I turn it on. No looking for a button so I can "ask" how much battery I have. While I was on the phone with support, the T1 headset lost pairing with my V860 in the middle of the call and it took quite some time to get the headset out of the loop so I could talk to the support guy and tell him I had enough was returning the thing to the store.
This product has promise but it's clear nobody thought through the features and theory of operation of this device. They were in a hurry to get it out the door and made some tragic blunders. Vulcan nerve pinch? The thing only has 3 buttons and I gotta press all three of 'em with precise timing and "get lucky" to get it to reset? 90 minute battery life when the box says 6 hours? Dropped audio?
No thanks. Returned to store. Don't waste your money on this headset. If you still want one, wait a few months. You'll be able to pick a Blue Ant T1 up at Bit Lots for $8.