"Fantastic headset, but..."4.0 starson by clmbikski
Pros: Fit, comfort, ease of use, design, carrying case/charger, performance (for the most part)
Cons: caller hear themselves, volume control, ear gel installation, getting to work with Microsoft XP
Summary: This is a fantastic BT headset -- a BIG improvement over my previous Jawbone Ver1. I have been using this headset for 2 weeks now and I am very impressed with Pros mentioned above. However, there is one major performance issue that might end up causing me to return it.
First the PROs...
FIT -- The light weight and small size of the 975 combined with the gel tabs make the fit comfortable and rock solid. There is no ear loop to fumble with so putting it on/removing it is quick. (Note on comfort: I only use it ~<30 min/day)
EASE OF USE -- Easy to pair, easy to learn and use.
DESIGN -- IMO, the biggest plus of the design is what they were able to design OUT: the ear loop! The buttons are easy to access and use.
CARRYING CASE/CHARGER -- The hard case with the built in recharger is great! It keeps the earpiece safe, and it's battery charged. So far, I've spent my entire 2 weeks on a single case charge.
PERFORMANCE -- As far as I'm concerned, the headset performance is great. It is plenty loud enough so I can always hear the caller, even in somewhat noisy environments. Those I call have never complained that they cannot hear me, even when I'm in a noisy place -- kudos to the noise cancellation! So good so far. Now the one wart on the prom queen...
PERFORMANCE (Major) -- While I (the user) have no complaints about the 975 performance, the people that I call have consistently complained of hearing themselves with about a one second delay. It may not sound like much of a problem, but I have experienced it a couple of times on Skype and it is ANNOYING. I assume this is simply caused by the earpiece speaker sound being picked up by the boom mike.
I have tried to minimize this by keeping the volume as low as possible and making sure that the fit is good. So far I have not had much luck.
VOLUME CONTROL (Minor) -- There seems to be only 3 volume settings Off-Med-High.
EAR GEL INSTALLATION (Minor) -- If you have to swap out the default ear gel (med), be ready for some frustration.
GETTING TO WORK WITH MICROSOFT WIN XP (Minor) -- I had quite a bit of trouble getting the 975 to work with my ~2005 laptop. (to use with Skype) I finally managed to do it, but it wasn't easy. NOTE: This could be due to my laptop, but I would think that the Plantronics website would document or provide drivers to make it easy.
Overall, I think this is a great headset and I will continue to try and work with it to solve the one major issue -- callers hearing themselves. If I cannot solve it on this unit, I will return it and try another one in the hopes that the problem is specific to this unit. (Believe me, it's a positive testimonial for me to give a product a 2nd, 3rd chance). I really hope I'm able to solve this one issue b/c besides this one issue, this headset is perfect.