"TERRIBLE HEADSET HORRIBLE SUPPORT"1.0 starson by GRMARX
Pros: NONE I CAN RECOMMEND
Cons: FIT, AND OVERALL BUILD QUALITY PLUS ALIPH's HORRIBLE SUPPORT
Summary: Uncomfortable fit. My ERA started the "New software is being installed, your headset will restart when finished" loop within a few months of receiving it. Weeks of emails back and forth with Aliph and they still haven't replaced my ERA. I finally had to file a BBB complaint against the company which is now pending. This software loop is a known issue -- as long as I'm at it, I've owned (and still own) 2 Jawbone ICON headsets both of which died or developed problems within the first few months of use. Aliph DID replace those with remanufactured units, but those died within a few weeks. And the interesting part of it all is, I'm not a heavy talker. I seldom used my headsets and treated them carefully. Best Buy pulled the ERA from it's shelves after numerous returns. One thing to BEWARE: remanufactured Jawbone headsets turn up on eBay, don't trust them. I've never gotten a remanufactured Jawbone ANYTHING that worked properly for long. I'm done with Aliph and have ordered the Sound ID headsets instead. I'll let the BBB deal with them from here.