"Never received the product, was still charged shipping?"0.5 starson by kelpfish
Pros: Nothing good to say, since they were never received.
Cons: Company told me that an omission on the address was all my fault, and told me I'd have to pay double shipping charges. They lost a $200 sale (and would not refund an $11 shipping charge for an item never received).
Summary: AVOID THIS COMPANY LIKE THE PLAGUE. They have no interest in working with a customer, or providing anything that resembles service.