"DO NOT BUY THIS OR ANY LG PRODUCT"0.5 starson by nine11c2
Pros: Good sound and comfortable while they worked.
Cons: Poor Quality.
No Warranty - they ignore you and do not fix the product.
Summary: I bought the LG HBS-700 Headest for 2 months and liked its performance. At the two month mark, the earpiece cracked and the earbud fell off. I went through 4 or 5 LG Customer Service sources - all which did not have this product listed but insisted you put in certain information that made it very difficult. I finally spoke with someone that told me how to return the product - and that if they determined it was my fault they would tell me how much to fix. BTW, I paid to have the product shipped back.
Today I received the product back via Fedex - in the condition I sent it. They determined the break was my fault (it wasn't) and that they could not quote a fix, or a replacement, or a remanufactured replacement. They simply said I was out of luck - LG in effect just said "we are not honoring your warrantee and will not even find a way to try to make you whole". There was no appeal, no nothing - they decided.
I am glad my run in with LG was over a $50 product - I will now know not to buy an LG TV, phone, etc. because I do not want to get stuck with a $2000 TV that LG says "sorry about that 1 year warrantee but weve decided we cant fix or replace your product".
Out of the two Amazon reviews I read on this product, the second I read had exactly the same break at exactly the same place - at the seam in the two piece ear bud. LG would not replace nor refund his money as well. Two products do NOT break in the same place when used lightly and it not be a manufacturing problem. Even after calling them back and telling them about the other review, they insist they will not replace my product. I will NEVER buy LG again.