Pros good looks, light weight, comfort, compact design, flip-to-connect feature
Cons idiotic mic positioning muffles your voice for the person on the other end
Summary Only days after misplacing my last Motorola BT headset, the HS850, I missed it so much that I almost went right out to buy a new one -- that is until I heard about the impending release of the new H700. All signs indicated that this new version of the popular flip-out boom mic design would greatly improve upon the HS850, giving it a welcomed reduction in bulk as well as some styling improvments. Motorola even touted the new echo and noise cancellation technology boasting "world class audio quality". I drooled along with all the other HS850 owners and decided to hold out until I could get my hands on one. Now that I have one I am so disappointed I could just cry -- not because it wasn't what I expected, but because it IS what I expected and more, but with the exception of a major flaw that utterly ruins what could have and should have been a masterpiece! After charging my H700 for the first time and pairing it with my V710 I was giddy as a schoolgirl as I made my first call, which was to a good friend of mine. The H700 felt light weight and extremely comfortable. The volume was great -- the first BT headset I've used which I've been able to turn the volume up to a level that actually seemed a bit loud. Sound quality form me was great. My friend's voice came through crystal clear, and I was all but ready to give it my thumbs up. Then came the words that made my heart sink: "Hey what's the deal? I can barely understand what you're saying." At first I thought it might be a poor connection, but my friend told me that it didn't sound like that. Instead, she told me I sounded muffled -- like my mouth was stuffed full of cotton. I tried moving the mic around in different positions, and we were finally able to determin that the muffled sound only occurred when the mike was resting against my cheek. As soon as I pulled the mike away from my cheek, even just a hair, my friend told me I was clear as a bell. But the second I'd let go of the mic the muffled sound was back. I called other people I knew in an effort to verify this problem. Everyone I spoke with noted a major difference in sound when the mic was resting against my cheek, to the point they couldn't even understand me, yet when I pulled the mike away they all said I sounded quite clear. I'm not fat, and I don't think I have a particularly odd shaped face, but I still had others try using the headset to make sure it wasn't just me. Everyone had the same problem. Upon examination of the mic it is no surprise why this problem exists. On the cheek side of the boom there is a small rubber protrusion on the side of which can be found a tiny hole. It is not difficult to see how this hole can be easily obstructed, at least partially. It makes sense to have a protrusion to hold the boom away from the face a bit, but the location of the mic seems to defeat the purpose of such a feature. I'm just sitting here scratching my head as I contemplate returning my H700 to the store. The thought makes me ill, but then I have to ask myself, what good is a hands-free headset that I have to hold away from my face?
"THIS COULD HAVE BEEN THE ONE! Outstanding design, Typical Motorola Volume issues, PLUS, mike, etc."on by Jeremytallman
Pros Stylistically perfect update of HS810/850. Small, Comfortable, Boom Mike as power switch. Did I mention Small, I mean Tiny?
Cons Absolutely Horrendous Volume Levels. Mike does not pick up at all (Voice Muffled). Bluetooth range is 1 to 3 feet, otherwise, STATIC!
Summary (First off, I am really starting to question the accuracy of CNET's reviews. They seem to be economically driven, not accuracy at all costs driven. Where do you guys test?!)
This could/should have been THE perfect headset. I currently own the HS810 and absolutely love the design, with the folding mike to power on/off, answer calls even though I always have to push the call button once opened (opening mike is supposed to answer call. My phone is: Moto MPX220). The volume however, has always been an issue. If you are in an airport, restaurant, etc. you are pretty much better off using your phone's earpiece. It simply is not loud enough (In my experience this is a typical Moto problem, MPX220 included).
When I saw the H700 I got really excited. What was not to like? Smaller, sleeker, sexier design with that awesome boom mike. I bought two at Best Buy, one for my wife and one for me. Knowing Moto's volume issues I opened only one to test. I figured that they would have figured it out by now that if you plunk down $80-120 for a headset you are serious about the product. WRONG! This thing is even quieter than the HS810/850! I could not even hear in my car unless I pressed it against my ear and public places were still an issue. The volume was way to low. If you are not in a quiet room, WORTHLESS. (Yes I know about the Profiles for the MPX220, indoor, outdoor, etc.)
But that was not all. It seems that Moto created a new problem. When talking to people they would say they could not hear me or that I was cutting in and out. Turns out the new shorter mike sits on the cheek thus muffling your voice! (Guess the new noise canceling feature really works. Ha.) If I held the mike out they could hear me fine; but the moment I let go, muffle city.
The other problem is the Bluetooth range is atrocious. All you have to do is hold the phone on the opposite side of your body and it is nothing but static. (My HS810 experiences this if I walk across the room; but that is 15 feet plus!)
To be sure it was not the environment I would switch to my HS810 and other than the volume loudness issue the problems would go away. I will re-iterate, the HS810/850 is too quiet. The H700 is much WORSE, plus new Mike voice muffling issue, plus horrible Bluetooth range. These problems really eliminate this piece. (Sob)
Why Moto, WHY? This is THE most awesome design out there; but these issues are inexcusable. I took both H700 headsets back to Best Buy (I kept the H700 as long as Best Buy's return policy would allow to make sure the test was accurate). I am still shaking my head over this one. Please MOTO fix the volume issues, and now, the mike and Bluetooth range. People actually need to use these things, not just show them off!Updated
To the two of you who commented on my review I would like to know if you read the whole review??? Bluetooth reception is not/was not an issue with my HS810. Volume on the MPX220 itself was not that bad once you had latest firmware; but I don't drive with a phone to my ear! Phone was very stable unlike the comments one of you made. I now own a T-Mobile MDA(very decent phone); but still have the same volume issues with the HS810. I also had the Jabra JX10; but returned it due to poor fit with my particular ear (it caused pain and the ear loop falls of easily; but was Awesome other than that.)
In short new product worse than old? I don't think you guys really got the point. OLDER HS810 BT1.1 OK but not that loud. Brand Spanking NEW top of the line H700 BT1.2 worse? Lead Apron? (Exlain to me how older technology worked better than newer in exact same situations??? Also if you had done your research would know that static/range issues plague many brands.) Nokia perfect??? (I have owned their products too. Oh, and I always make a habit to buy at least one of all of the latest and greatest phones so I can personally test each one to find the Perfect Match. Not!) Whatever! And neither one of you bothered to note how an older Moto product worked better than the newer! Also this was not a causual test and you would have known this if, again, you would have bothered to read the whole review without pre-judging! Sheesh.
What it comes down to is manufacturers are marketing technology that many times is not ready for prime time just to make sure they are making a splash in the arena of the latest and greatest. You the consumer are left with having to find the perfect match. Example: I have seen some Bluetooth headsets work better with a particular phone than others. (Just read through different reviews and you will see that to be the case.) I love the design of the H700 so much that I am very tempted to try it with my T-Mobile MDA. If I do I will update this review yet again.
Until then for this type of product I srongly recommend buying from a local store in cae your's is not a match made in heaven (You will not necessarily get the chapest price; but the convenience of exchange/return makes this process easier. Don't feel like you have to keep it just because you bought it. These items are not cheap (the better ones) and if it does not work right don't hold onto something that does not work for you.). Make sure they have at least a 30 day no hassle return policy so you can really give the product a Fair shot with your particular equipment. Have a great ONE!!Updated
First off, disregard most of the comments made about my review. Obviously they did not take the time to fully read my review. I have had multiple phones, and Bluetooth headsets. I also previously had the Jabra JX10; but returned it because the ear hook fell off too easily and it was uncomfortable for my ears. The JX10 is even more expensive than the H700 and I did not want an expensive decoration once I lost the ear-hook. Believe me it will happen with that head-set.
Now for the update. As I stated this could have been the one. I loved the design of this headset so much that I just had to give it another shot witht my new Tmobile MDA. What a world of difference as the volume is now much more usable, loud even. I even have to turn it down when talking with certain people.
I still can't explain why the H700 was quieter than the HS810 with my old Moto MPX220 considering it was the update for the HS810/850, newer Bluetooth standard (1.2), etc.
The H700 still has range issues. If you put your phone on the opposite side of your body you can experience static.
As far as the mike pick-up issues that some have noted, my second time around with the H700 I noticed that as long as you keep the head-set twisted up so the mike is not pointing down it should work better. (no nosepad fix required)
In short, if you want this head-set, buy it from a local retailer like Best Buy and test it with your phone. That way if it does not work out you can return it much easier. Sure, you will pay a little more than online; but you can return/exchange easier if you experience some of problems I had the first time around. TEST with your Phone and wait until the day that Bluetooth works the same for all headsets and phones.
Pros much smaller, sound quality very good, best fit of all other bluetooth headsets i have tried(820, 850, jabra), same power as blackberry(usb),
Cons mic hole rubs against cheek and users say sounds muffled(use nosepad workaround), could be louder, beep when sound all the way up is too loud/long
Summary I also posted this advice in a comment to another reviewer...then decided to get my rating counted....
I have owned the Jabra, Mot 820, Mot 850, and now the H700. The H700 is a beautiful design, but does have the flaw mentioned. I went to Walgreens and package of nose pads for glasses and attached over the raised area near the mic hole. The extra ~1mm did the trick. I am sure I will have to change the nose pads from time to time, but it was only a few $$ for a 15pack. I might get fancy and superglue an extension.
Overall, well worth the extra time to pusht his product over the top.
For what it is worth, here is why I have tried so many....in order of purchasing....
The following were paired with my blackberry 7290(cingular)....
-mot 820 - always on is a pain. speaker cracks especially when talking somebody with a very deep voice. gave it to my boss.
-jabra - much better sound quality, but pain to put on, the gel earpiece kept coming off in pocket, bulky in pocket, and no availability of extra chargers. in a drawer now.
The following have been paired with my blackberry 8700(best one yet!!!!)....
-mot850 - boom mic to turn on/off is awesome, sound quality much better, but not perfect, the fit is too loose...lack confidence that it will actualy stay on my ear. gave it to my wife.
-h700 - much smaller(video says 33%), sound quality the best, much better fit(snug), same charging port as my blackberry!(I highly recommend igo juice with dual power option), callers can't tell difference between bluetooth and normal talking. nosepad workaround is required or you will be really frustrated having to hold the mic away from your face.
I hope this helps.
Pros It is light, loud and stays connected
Cons It has to be in open and straight view with the cell phone or you will hear static
Summary The H700 Bluetooth headset is the very best headset you can buy. How do I know? Because I have tested at least 5 bluetooth headsets now and none of them comes even close to this one. By the way, I own a Razr (Verizon) phone.
Of all the headsets I tried...
1. It is the most comfortable fitting
2. It is the lightest
3. It is the only one that does not have a problem reconnecting after it was turned off and back on. Nor does it have to be paired all over again each time I walk out of distance and back.
4. The controls are all very easy to access
5. I do not have anybody complaining on the other end that it echos or is hard to hear
6. I am able to hear very well without turning the volume up all the way. (My hearing has never been the best because I worked in a machine shop most of my life) Some of the other headsets are hard to hear when I am driving in the car but not this one.
7. I like the 4 different light colors that come on for various reasons. It lets me know what is happening.
I would like to end with two comments....
(1) You will not go wrong if you buy the H700 headset.
(2) You will get static if you get too far away from the cell phone but that is true for any and all bluetooth headsets.
Maybe in another 2-3 years technology will advance more in this area but for now the H700 is as good as any other headset when it comes to having static once a person gets further away then say 15-20 feet. (static is NOT a problem with this headset as long as you are within 10 feet. Don't expect anything more or less with any other headset - I know because I tried them.
Pros Looks great, long battery life with flip to connect, comfortable
Cons Terrible Bluetooth range, background noise reduction is problematic, volume too quiet
Summary My last Bluetooth headseat was a Motorola hs810, which I was very pleased with.
I purchased the h700 with high expectations, hoping that it be a great improvement over the hs810.
The size and look of the headset are impressive. It is also more comfortable because it is so light. The buttons are also improved over the hs810--they are raised more and thus easier to find and push while the headset is being worn. The sound quality also seems to be improved.
Unfortunately, there are a few major problems as well. Worst in my opinion is the Bluetooth range. I could be 15-25 feet away from my phone with the hs810 and still have great sound. With the h700, I can have my phone (RAZR v3) in my pants pocket and lose reception between the devices. This is VERY disappointing! What is the point of having a wireless headset if the phone can't be more than a foot or two away from it? Problem number two is the background noise cancellation software. I am often told that the first word I say will be cut off when I am in a situation with background noise. It is great that the background noise goes away, but this feature needs to be fine-tuned so no words are cut off. The last problem is the placement of the mic. Fortunately for me, my ears stick out a little, so I don't have too much of a problem with this. However, I have had the mic opening push in to my cheek and muffle my voice a few times. I can see how this would be a major problem for people whose face or ears are shaped differently than mine.
Although I love the size and look of the h700, I can not recommend it over the hs810. In terms of functunality, the hs810 is clearly superior in my experience.
My h700 is currenly at Motorola--I shipped it in for repair because of the poor range. Hopefully this can be fixed, but I am not very hopeful after reading some of the other reviews that have been posted. I am looking forward to the H5 miniblue when it is released.