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"Improved reliability over S9. Stereo phone calls."
on by stridentbelieverPros Stereo audio for phone calls and richer, deeper bass as compared to S9. I have used these for the past month and they already have outlasted my S9's - double the lifespan!
Cons Same as before and noted elsewhere; comfort could be an issue especially if you have long hair.
Summary Stereo audio for phone calls and richer, deeper bass as compared to S9. I have used these for the past month and they already have outlasted my S9's - double the life. I had 3 S9's prior to this and each failed and was returned to Motorola - the controls stopped working twice and audio output failed on one unit. So far this unit continues to rock and roll - fingers crossed. All control buttons are now raised which is easier to depress but slightly more difficult to distinguish the controls. You have to remember where you fingers are in order to hit the right button. Since my experience with 3 of the previous models of S9's, I avoid sweaty situations, which is ironic since it is these environments which the S9 series was supposedly able to perform in. The S9 I owned, all three of them, started to malfunction when exposed to sweat, loss of audio and controls. So with this one, I avoid sweat. I pair it with my AT&T Tilt - pairing issues I can say are related to this phone; such as failure to pair, requiring re-bonding. These issues are not experienced when paired to my HP iPaq 6515. Battery life is about 5 hours of continuous play. If you have been burned by the Motorola S9 and have doubts about upgrading to this S9 HD, I would ask you to keep an open mind because so far, the reliability of this model surpasses that of the S9 - hell, phone calls are in stereo now!
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"Doesn't work."
on by DJNPros Can't think of any, because it won't work for phone calls.
Cons I can listen to music, the phone function doesn't work. It hurts my head. Motorola technical support was no help. They would replace only if I gave them credit card number. They made no attempt to help. The only help was to give me LG support.
Summary I would recommend against buying for the reasons above. I was really hoping for a device that would allow blue tooth phone calls.
Agreed. The CNET review was very misleading. They hurt terribly.
Updated on Jun 18, 2012 -
"Over quality and longevity is just pathetic."
on by goviciPros The sound is great, it has full bottom end and loudness is good.It is really only good for listening to music. As a bluetooth head set in the communication sense, it is useless. People just cant hear you well enough.
Cons I have had to return this product twice.
I called tech support to authorize a return and met great resistance until i asked to speak with a supervisor. I never got to speak with that supervisor but they did offer to send me an new s10.Summary Overall i would not purchase this product again and i don't really expect to be impressed with the new s10. I will read reviews and decide weather or not i will just get something else. There is a lot of competition from other capable manufacturers now.
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"Nice basic design with poor details and quality."
on by Popeye_KahnPros Nice basic design.
Cons The charger cable male-end cannot make a positive connection with the female-port on the headset. I have wasted hours jiggling them to try to make a charging connection. Earbud bumpers will not stay on.
Summary These headsets are poorly manufactured junk. The design is excellent, it is the manufactured quality that is poor. "These" because I have had to order two replacements for my original. I have wasted hours jiggling the charging connection in the back of the headset, trying to make a connection that will allow the unit to charge. The earbud rubber bumpers will not stay on, and once they have popped off, they are difficult to reattach: then they pop right off again. I ended up abandoning them: the struggle was not worth it. This product shows good initial design but no attention to detail. Apparently it was never tested or subjected to pre-release use and abuse to shake down potential problems and design flaws. Customer service is non-existent: Motorola just pumps these products out on the market and then cast them, and the customer adrift, with the customer at a loss and the product on its eventual path to a landfill. A very expensive price for what is apparently manufactured as a cheap, throw away item. An earlier, larger model of stereo Bluetooth headset manufactured by Motorola was better quality. I used it until the battery would no longer charge, then was impelled to purchase one (then two more) of these. Why are good products that work replaced with bad products that do not work? THIS is NOT "progress", it is devolution and looks like planned obsolescence. My next Bluetooth Stereo headset will certainly NOT be a Motorola product.
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"awful........."
on by afernandez427Pros good sound when it works
Cons I had to replace these head phones like if they were batteries, in less than one year i had to have Motorola send me over 4 replacement and my headphones never took a beating cosmetically they look new every time i had them replaced. the volume is not hig
Summary DO NOT BUY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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