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"It's not that Great"
2.0 starson by picardsmPros: Easy To Use, Good Volume Control, Long Battery Life, Durable, Comfortable
Cons: Poor Sound, Disconnects, Spotty Signal
Summary: I was very excited to get this product. I saw the Voyager Pro+ at a Microsoft Lync seminar. It was promoted as being high quality "the best". I am very disappointed with this product. My testing is proving that when I move to Lync, Plantronics will be left behind.
Here is what I have found;
No email or text sound is heard from phone or headset.
I have my iPhone set to play sounds and vibrate for alerts
I have ensured the phone is not on Silent via the side switch
When my iPhone is connected via bluetooth to another headset (e.g. BlueAnt) the phone will sound an audible alert via the phone speakers when an email or text message is received as well as vibrate. Additionally no sound is heard through the headset.
When my iPhone is connected via bluetooth to my new Voyager Pro+ the phone does not sound an audible alert via the phone speakers when an email or text message is received. The phone only vibrates. Also no sound is heard through the headset.
This is clearly a headset issue.
Support for the product is very slow. I submitted a ticket on 12/9 and have not heard anything from support as of 12/13.
I also have notice that the sound quality is sub-par. The sound crackles, but only sometimes. I have also received complaints from the other party I am talking to about hearing every other word. This has happened in a quiet enviroment.
This headset is promoted as "A2DP streams music, podcasts, GPS and more".
Specifically the "GPS". When you read this, it may appear like I am writing typos, I am not. When the headset is connected I hear "ight" instead of "turn right" and "oad for another 1 mile" instead of "continue on this road for another 1 mile".
Foolish headset. I cannot believe I spent close to $100 for this thing.
- 2 replies to this review
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You are absolutely correct. I just returned mine for the exact same issue. No matter how long the text alert, I only heard the last fraction of it, if anything at all. I spent almost 40 minutes on the phone with Plantronics tech support. Although they denied ever having heard of any such issue, they did acknowledge that the A2DP takes a very small amount of time to negotiate the connection and reproduce the original alert. This delay is often enough to completely miss the entire alert. This applies to all audio to include GPS as the original post mentions. Tech support said that there are no plans release any firmware upgrade. Go buy the previous generation of this same product. It has all the pros and is missing this huge flaw. Also, there is also the new Voyager Pro UC which hopefully addresses this issue when formally released in early 2011
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You are absolutely correct. I just returned mine for the exact same issue. No matter how long the text alert, I only heard the last fraction of it, if anything at all. I spent almost 40 minutes on the phone with Plantronics tech support. Although they denied ever having heard of any such issue, they did acknowledge that the A2DP takes a very small amount of time to negotiate the connection and reproduce the original alert. This delay is often enough to completely miss the entire alert. This applies to all audio to include GPS as the original post mentions. Tech support said that there are no plans release any firmware upgrade. Go buy the previous generation of this same product. It has all the pros and is missing this huge flaw. Also, there is also the new Voyager Pro UC which hopefully addresses this issue when formally released in early 2011
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