"Amazing sound....incredibly unreliable"2.5 starson by sicr3w
Pros: Great sound, I've yet to find anything that even comes close.
Cons: A LOT of wiring. Constant issues with microphone and useless customer support.
Summary: I want so badly to recommend this product, but I just can not. Like i previously said, the sound is worth the price, and if I was using this headset without the mic, I would have given it 5 stars. Unfortunately, I have been having issues with the microphone and voice over x box live since approx. a week after I purchased it, this was about five months ago. The mic cuts out constantly, this is compounded by terrible crackling from the mic cord moving around. I LITERALLY can not move when I am playing a game without the mic crakling...loudly, then cutting out. Usually, it will come back on after a few seconds, but occasionnally it shuts off for good. I have been in contact with customer support since it first happened about a week after I purchased it ( five months ago). The first instance they sent me a new cord that runs from the headset to the inline volume control. They were incredibly helpful and the support guy told me he already knew of this problem...it took about a week and half to get the new cord. The cord did nothing to improve my situation. A couple of weeks after that I entered a support ticket on their website, they did not respond, so after waiting two weeks, I called again and they told me they knew of the problem and were getting an even newer cord and that I could be put on a waiting list to receive it...I said fine (and I still haven't recieved it). Approx two weeks after this I received an email from them that stated they were having issues with their support tickets online (this was four 1/2 weeks after the original email) and they wanted to know if I was still having issues. I told them I was and that, to be honest, I was completely fed up and tried to explain to them how bad their reputation was becoming since so many of the people I play with were aware of the issue I was having. They replied with an email requesting my personal info so they could resolve this right away...that was 8 days ago. SInce then... no call, no more emails, no snail mail...nothing. Again, I want to reiterate how long I waited to write this review, how I gave them the benefit of the doubt and the opportunity to correct this over and over again. Due to these factors I absolutely do NOT recommend this product for online gaming, if you play solo or want it for movies, go for it, however, if youre a hardcore gamer, if your ranked, in a clan, on GB and/or mlg, look elsewhere, these aren't for you. As for me, if some type of miracle doesn't happen this week, I'm getting astros. Tritton knows of the problem, this is NOT an isolated instance, and they continue selling them, that my friends, is the bottom line.