InFocus X2 Digital Multimedia Projector

Pros: Can buy many other brands

Cons: Product, Customer Service, Technical Support

Summary: I have to rate this product and this company as horrible!!

I purchased the X2 in 12/2004. Everything was fine. In 6/2005, the lamp blew. Less than 300 hours on it!!! I called the company. They said sometimes it happens. I questioned the projector. They said I just needed a new lamp. $300.00 later.....oh, you can only get the lamps from them. You can only get service on the X2 from them.

I get the new lamp. It just blew again-about 700 hours-half of what the life should be. Additionally, the fan died-which may be why the lamp blew. Maybe there was a problem with the fan a year ago (when it was STILL under warranty but they wouldn't look at it!!!) No. They say no.

The projector was ceiling mounted and never moved since it was first put in place. The projector was blown clean on a regular basis. This projector was not mistreated or misused.

Infocus says "sometimes this happens".

They, for $250, plus $30.00 shipping, will fix the fan. I also need to buy a new lamp-another $300. The company keeps saying-"It is out of warranty", "sometimes this happens", "1400 hours is just what some lamps get", etc., etc,. etc.. They will not accept that perhaps this was a defective product.

I will get a new projector-I can buy a new one for what they want to charge to maybe fix my current one. My new projector WILL NOT/WILL NEVER be an Infocus product.

They have failed to stand behind their product. Their service is overpriced and their technical support and customer service is nothing more than drones citing manuals and warranties.

Don't buy Infocus!!!!