"Nice product. TERRIBLE CUSTOMER SUPPORT>"1.5 starson by paco10001
Pros: Nice product over all.
Cons: Unit broke down after a few months. It has been more than two months now and I have not yet received the repaired product.
Summary: I wanted to give this product a good review. I like the convenience and efficiency of a projector in such a small package. However, after only a few months of use, the HDMI mini-port on my projector ceased operating.
I was initially impressed by the responsiveness of technical support. They sent me the necessary forms immediately so that I could send my unit in for repair. On Jan. 9, they told me it would take a few weeks to repair. After I called for an update on Jan. 31, they said the replacement part would be arriving in a week and that the unit would be repaired immediately.
It is now Feb. 22 and, in response to another phone call I made, they sent me the exact same message they sent me on Jan. 31.
So, if you intend to use this projector as an integral part of your business, and expect that you cannot be apart from the unit for any length of time, my suggestion is that you purchase another product or choose another manufacturer. The Optoma folks don't seem to understand the importance of technical support.