Panasonic PT D12000U DLP projector user reviews

Pros Good projector while it lasts

Cons Replacement lamps are garbage
Panasonic does not honor warranties

Summary I had a good experience with the PT-AE3000U projector for about 15 months as the picture was good.
After 1800 hours of time on the original lamp, I purchased a replacement lamp March 2010 from MWave.com and it failed 2 months later after only 225 hours. I noticed that when I originally installed it and fine tuned it, the picture was much darker and the blacks were washed out compared to the original lamp.
When it failed so soon, I contacted MWave about replacing it as it was supposed to have a 90 day warranty (still says it on the web site as of 5/13/2010). They claimed they only supported products for 30 days and that I had to go Panasonic for the further 60 day support. Panasonic said it's up to the dealer (MWave) to provide the replacement lamp. I got both parties on a conference call and all they did was to say to each other "No, it's your responsibility". So MWave and Panasonic couldn't figure out between 2 massive companies how to resolve the issue and have put the customer at the disadvantage.

Both have lost a customer for life. I had ordered many times from MWave in the past but I don't trust them nor Panasonic any more.