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2.0 stars
"In for service more often than in use"
Pros: price, features, capabilities and 7.1 options
Cons: Onkyo makes a very poor product. Their customer service is nonexistent and their network of repair shops is GARBAGE.
Summary: I purchased the HTSP908 from Amazon in January (2008). It has been in for repair (local shop) twice and subsequently shipped to United Radio for Onkyo to repair. Since the first week of January 2008, the receiver has been out of my possesion for more than 80 days. The unit repeatedly went into standby mode when the volume was raised above "28." Over-the-phone troubleshooting with Onkyo didnt solve the problem so I brought it in for repair. I cant say it was the repair shop's fault, but the issue did come back after 4 weeks. I sent it back to the repair center and since they couldnt fix the problem, they shipped my unit to United Radio for Onkyo to fix:
Replace integrated circuit in function switching circuit
Repair intermittent solder connections in output circuit
Replace malfunctioning printed circuit board in video processing circuit
When it works, it sounds great, however I will never purchase another product from Onkyo ever again. Inferior manufacturing doesnt make up for an attractive price and high power. My initial purchase research never uncovered the Onkyo problems I would encounter after throwing away my money. $750 for a slow DVD player, ipod docking station, 7 speakers, and a subwoofer... I wish I could return the whole thing and/or simply get Onkyo to replace it with a working model. When the unit arrives next week, I am less than optimistic that it will work flawlessly.
Buy anything other than Onkyo. Its worth the piece of mind and satisfaction to spend the money on a receiver that actually resides in your home rather than in the repair center. However, If you really like this model, check out Craigslist... thats where my unit will be by the end of September.
