"Panasonic customer service sucks!"1.0 starson by leslie126
Pros: Surround Sound is awesome
Cons: Won't play Blu-Ray movies, only DVD movies.
Summary: Love surround sound of DVD's, but this unit was a bit expensive for a DVD player. If I wanted a DVD player I would have purchased one!!! oh yeah, I did! Will not play Blu-Ray movies. Had the unit for 13 months now & have only played approx 4 Blu-Ray movies on it..... Have send in the unit w/in the first 2 months for service, uploaded new Firmware on it twice - nothing helped. Now out of warrenty & Panasonic is basically telling us "oh well"! They don't care they sold us a lemon, they want us to pay for repairs now even though I have documented service on the unit & many emails to them. Panasonic customer service sucks!