- Average user rating: 3.0 stars out of 6 reviews Back to product review
- My rating: 0 stars
Full user review
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1.5 stars
"Pathetic Customer service"
Pros: Good sound quality for the price
Cons: Lots of problems with IPod Dock.
Summary: I got a first piece and the socket to which the docking cable is connected to the main unit came off because of poor manufacturing. I exchanged it and got another piece and I cannot control the Ipod using my remote. If the songs are selected from Ipod and played, it plays fine, but using remote, nothing works.
When I called the customer service they always tries to put the blame on me - saying you would not have connected th system properly and the unit works fine etc. When I said I am in the IT industry and have been pulling and pushing chords and plugs for 15 years and I need no special training to fit a music system, the answer I got was 'probably your Ipod is not working properly'.
Its a joke to have such a customer service where they dont understand the customer and always tries to put the blame on the customer. Hence I give a poor rating.
Philips HTS3544/37:
