Pros None. this comapny is bad
Cons customer servuce
Pros Does what it says
Cons Sound not crisp as I would expect for the money I paid. The internet worked for about 2 days - enough for me to know I didn't want to use this slow beast for that...then the internet stopped working. It changes channels every couple days - on its own.
Summary Might be a great product in the $200 range...not impressed with the sound clarity. Bass is fuzzy. It locks up on media USB drives. I should have listened to all the negative reviews instead of listening to two online experts that probably got a free unit for their positive review.
Pros Sounded great for two days ... right up to the point it stopped working.
Cons The third day of use brought flashing lights on the unit and an inoperative remote. Samsung said there's a known defect and that we could either ship it back (OUR expense!) for repairs (2-4 weeks) or return it for a refund to Wal-Mart.
Summary I'm appalled that an outift like Samsung would knowingly allow a manufacturing defect to remain on shelves to the detriment of consumers. This nonsense is the reason I am compelled to trash a product and company on the internet. If they don't have the decency to respect a consumer's time and money, there are MANY competitors with fine products. NO MORE SAMSUNG ANYTHING FOR ME!
Pros Clear and crisp sound with a good bass thump - the clarity of sound better than most HTIBs. Never had signal loss to wireless rear. Streaming internet media works well. Bluray/upconverted DVD picture on par with PS3. Speakers are small but loud.
Cons No manual front/rear/sub controls on remote. No eject button on remote. Streaming apps slower than PS3 (Netflix). Good disk load times but clumsier fast forward/rewind than PS3. Gloss black finish attracts finger prints. Menu access. 2 HDMI inputs.
Summary See my review of the HT-C6900W (not Cnet rated but their review of the C6500 applies). The C6900W is exactly the same unit as the C6500, the only difference being that the wireless rear module is included in the C6900W.
If you are interested in an affordable HTIB, these Samsungs (both C6500 and C6900W) should be in consideration. I was hesitant to purchase one after reading many of these negative user reviews here on Cnet and elsewhere but I pulled the trigger on the C6900W when I came across one at a great price. I just did not see any reliability, wifi connection, HDMI input and other issues stated by these user reviews. Everything functioned well out of the box and remains to do so after 2 months. Perhaps I was lucky or they fixed out the bugs for models produced later in 2010. Maybe the C6900W is just more reliable. Don't know.
There are some minor cons that detracted one star from my rating but the essentials, sound and picture quality, are top notch for an HTIB in this price range. Most of these negative user reviews are due to reliability and operating issues; little on performance. Please see Cnet's page of the Samsung HT-C6900W for my full review.
Pros Good sound quality, good picture quality, compatibility with other Samsung products, easy to set-up, built in wi-fi, multiple source inputs, cool light display
Cons Difficult to upgrade sometimes, slow to load Blu-ray (not terribly slow, though), annoying to have to switch sources when it automatically goes to aux instead of HDMI 1.
Summary I like it, but my family hates it. Whenever im not home and it asks for an update, it is hard for non-tech people to understand what to do when it freezes. the netflix feature is one of my favorite parts, and it streams in HD for those movies/tv shows that are available in HD. Whenever you want to turn everything on, (i have a samsung tv as well), you turn on the theatre system, and it turns on the tv, but to turn it off, you turn off the tv to turn everything off. I really like it however, I'm the one who hooked it up, so i understand how it works. Other people in my home, no such luck. For one, Samsung's remotes look the same, so sometimes the wrong thing will turn on. So if you know what you're doing, and you don't really mind fussing with your tv as your daily brain teaser, then I greatly suggest this product.