Pros I bought it to stream netflix and when it does work, I like the service. Fairly easy to setup and use
Cons 1st unit had problems right out of the box. 2nd unit has issues EVERY time they issue another STUPID software upgrade. Netflix activation is "lost" and certain system settings are "lost". I have repeatedly told tech support and they won't/can't fix
Summary DO NOT BUY ANY SAMSUNG product. They do not stand behind their products.
Pros Appearance, Set-up features, Compatibility with other Samsung devices, HDMI input, color coded speaker connectors
Cons Quality, Customer Service
Summary The unit I purchased came with 2 problems right out of the box. It "wobbled" on flat surfaces, with no apparent issues with the feet, leading me to believe the case was warped or twisted in some manner. There was no output from the control unit for the left front speaker. Switching speakers that worked in other positions verified that the problem was the ouput of the control unit, not the speaker wire or speaker. Samsung provides a speaker test in the setup which was very useful for checking that all speakers work and are connected to the correct output.
I called Samsung customer service and was sent a UPS label that required me to pay the freight charges.. The 2nd try resulted in my being sent the correct label, pre-paid shipping by Samsung..
A week later I received the "repaired" unit, except nothing had been repaired. It sitll wobbled and there was no output to the left front speaker. Their customer service Rep said I needed to return it again. I disagreed and asked that a new unit be sent to replace mine before I returned the defective unit.. She said it would need to be repaired 3 times without success before that could happen. She also asked if I'd accept a "comparable" unit in the event this is not repairable or if I insisted about the model I purchased. I can't imagine that most people want to be surprised by what they send to replace a new unit they purchased with obvious forethought and consideration of it's features.
I own a Samsung TV and computer Monitor. I've been pleased with both. But this experience has soured me to Samsung products.
"System going back"on by readsl
Pros Liked the sound and picture quality. Good for the type of room we have available.
Cons Frequent source changes
Couldn't connect to the wireless
Summary Required a major firmware upgrade right out of the box. As I couldn't connect (and was never able to) to the wireless router, this was accomplished via flashdrive.
Never got the system to connect to the wireless router and yes, I too tried everything. It would connect if I ran a wired connection 75 feet from the router to the blu-ray player.
Might have worked longer on the wireless problem (though I did get to the level 3 tech support people), if the system didn't randomly change "source" at fairly frequent intervals. It wasn't possible to watch a complete movie without the disc tray opening at least twice during the movie. Never got through a TV episode without losing the cablebox as the source and having to reset.Should be a good product and I got a FANTASTIC price on it at Costco, but not useable.
Pros nice picture and great sound, when it works
Cons its not going to connect to the internet for you
the firmware upgrades are paiinfully hard
Summary on the occasion when a blu-ray disc plays all the way thru, the picture is amazing, the sound is full bodied, even in a largish living room. most of the setting right out of the box were good sound levels. if you connect an ipod for video, it has to be connected to your TV via a composite cable, so you will have to connect via HDMI for te good video, and composite for the ipod. the internet connect via wireless for netflix and such? forget about it, its not going to happen. yes i changed my router setting to WPA and WPA2 encrytpion. yes i tried both manual and auto settings. i tried to disable the firewall for this device within my router settings, but the device wont allow it. asked samsung about it, they said call u-verse. download the firmware upgrade from samsung web site, loaded it on my little flash drive, nada. it didnt work. this unit is just painfully hard to use. oh and the remote doesnt work real well if the unit is in a cabinet behind a glass door. save some cash, get the panasonic
"Save Your Money"on by Wes43
Pros Easy set-up, HDMI
Cons Streaming very poor quality, speakers cut in and out, Blue Ray VERY slow and VERY poor quality over all.
Summary Well after I returned the first one for a out of the box defect (No sound) I have had the second one for over a month now, not all channles have the same sound quality (could be cable provider) video is great with the exception of streaming video is the worst as is the sound if it plays at all (good thing I have a xbox for streaming) I am overall very disipointed with this product as I have a Samsung LED TV which has been outstanding. Maybe time to drop the whole Home Theater in a box idea and build a real one.