"Samsung's quality and service are slipping"1.0 starson by JoeP-NJ
Pros: Appearance, Set-up features, Compatibility with other Samsung devices, HDMI input, color coded speaker connectors
Cons: Quality, Customer Service
Summary: The unit I purchased came with 2 problems right out of the box. It "wobbled" on flat surfaces, with no apparent issues with the feet, leading me to believe the case was warped or twisted in some manner. There was no output from the control unit for the left front speaker. Switching speakers that worked in other positions verified that the problem was the ouput of the control unit, not the speaker wire or speaker. Samsung provides a speaker test in the setup which was very useful for checking that all speakers work and are connected to the correct output.
I called Samsung customer service and was sent a UPS label that required me to pay the freight charges.. The 2nd try resulted in my being sent the correct label, pre-paid shipping by Samsung..
A week later I received the "repaired" unit, except nothing had been repaired. It sitll wobbled and there was no output to the left front speaker. Their customer service Rep said I needed to return it again. I disagreed and asked that a new unit be sent to replace mine before I returned the defective unit.. She said it would need to be repaired 3 times without success before that could happen. She also asked if I'd accept a "comparable" unit in the event this is not repairable or if I insisted about the model I purchased. I can't imagine that most people want to be surprised by what they send to replace a new unit they purchased with obvious forethought and consideration of it's features.
I own a Samsung TV and computer Monitor. I've been pleased with both. But this experience has soured me to Samsung products.