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"Nightmare!"
on by gmcclenPros During the five days that the system worked, I was very pleased with the quality of the sound and the Netflix connection.
Cons Too many problems with a brand new unit.
Summary After struggling with the initial set-up, I spent quite a while on the phone with Samsung tech support who advised me that the Anynet feature caused a lot of problems. I followed his advice, and the system worked, but without Anynet, I was required to use separate remotes for the 6730 and my Samsung TV.
Everything worked fine for 5 days, then the 6730 would no longer go to the menu screen that includes Netflix, Pandora, and other settings options. Another hour-plus on the phone with Samsung tech support, who determined that the unit was defective and needed to be repaired. Samsung sent me a prepaid UPS label, but I had to pay $15 for UPS to put it in a box with bubble wrap.
After 13 days, I took a day off work to wait for the UPS truck, who delivered a refurbished unit. Set-up failed. The automatic speaker calibration (which worked perfectly on the first unit I bought) failed four times. After spending an hour and 4 minutes more on the phone with Samsung tech support, they decided the wireless receiver needed to be returned for repair. Since this will require another two week wait, and another day off work to wait for the UPS delivery, I asked to speak to a higher level of tech support (level 3). I'm not convinced that the problem is with the wireless receiver which worked perfectly before, rather than the refurbished home theater unit that I received today.
I was told Level 3 support will call me in 24 to 48 hours.
I planned to write this review after all the issues were resolved, but at this point the best I can hope for is a couple of refurbished products and two to four more weeks of waiting for the UPS truck.
I have enough information to recommend that no one should buy this product. -
"Good concept, bad execution."
on by bagnallrPros Loud and multifaceted.
Cons Some of the facets don't work... FM function just disappeared. Trying to turn the Power On/Off Sound 'off' doesn't actually work after the first power off. Makes an obnoxious 'ding' powering up even though selected to 'off'.
Summary This blu-ray as with all I have seen are slow to start to the point I thought Microsoft designed it. Buy a Playstation... I don't have one yet but am about to toss this Samsung thing in the Gulf...
After calling the Samsung help desk I am even less impressed with them ...
Updated on May 31, 2012 -
"Incredible system with many options, sllight headaches"
on by battlecow17Pros - One of the few all-in-one 7.1 systems out there
- Good sound quality
- Sleek look
- Powerful
- Many features, including AnyNet, WiFi, Wireless rear speakers and more
- Convenient hook upsCons - System came out with flaws.. felt like using Microsoft: patches fixing problems after being irritating. Some compatibility issues, but after updates and a couple calls to Samsung its working as expected
- Could use more inputsSummary As the market gets more competitive it seems many top of the line companies get hasty in releasing their latest products that still need more tweaking. This is one of them... If I hadn't been impressed with my other Samsung components (plasma TV, 3D player, receiver) I might not have had the patience to work out the issues. Now that I have, I am glad to have done so finding really nothing else out there that comes close.
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"Major reliability problems"
on by corig1Pros Great sound
Cons I have had two of these units fail because of the blueray player dying. The first unit arrived DOA the disc tray would not open. The replacement unit just stopped reading blueray discs. I will soon be on my third player.
Summary I wish I had not bought this HTS.
Two dead units now with the same problem of the blueray player failing
Updated on Feb 1, 2011 -
"Stunning sound quality all in an elegant, modern packag"
on by oneupcanuckPros Sound quality is incredible, rear speakers quite powerful. Sub produces good rumble and tight thumbs for fast beats. The blue-ray player looks very elegant and modern with its glowing touch-sensitive lights. Has loads of features, too many to list.
Cons Rear speakers sound a bit flat producing some types of sound. Had to exchange my brand new system with another because the front volume controls quit working and Samsung's customer support was terrible.
Summary The system can connect wirelessly to your home router and stream content from your PC using DLNA protocol just like the PS3. Also allows you to load pics, videos, music and organizes it. Has an Internet @ TV feature I haven't tried out yet but sounds cool.
I have never heard such a great quality HTIB before! Combine this with HDTV box and you'll be in surround sound heaven. I absolutely love this system except for the fact that it's reliability is questionable given the problem I had right away. I hope it's just bad luck. Basically with Samsung they make great products but have lousy service so you better hope it doesn't break down outside of 30 days.
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