"DVD is CRAP!"on by punch-n-pie
Pros Nice lines; surround sound is decent for a small room
Cons DVD player is notoriously lousy - Not enough in/outputs to add a separate dvd player to fix the problem
Summary Returned the first unit, upon set-up, to Crutchfield for replacement. Used the next one for one year. Two weeks after warranty ends the dvd player flashes standby until the unit is unplugged/replugged and it won't eject or play a dvd. Rarely even used dvd player the entire year we had it. Talked to customer (non) service & was told I should have purchased the extended warranty as insurance! I thought sony sold electronics, not insurance - must be a new business venture for sony. Two cust. reps said the $500 unit should be expected to last longer than one year, but so sorry can't help with warranty - send more money for repairs. One rep says "you never know with dvd players....." and another had the gall to suggest I not buy inexpensive products because sony is such superior quality - what does quality mean if the unit doesn't work? I thought I could trust sony as in the past, but due to my experience w/ customer (non) service & investigating reviews post purchase, I realize their newer products are NOT BUILT TO LAST. I used to buy sony no questions asked, but will never buy another sony product again....ever.
A notice popped up asking about the abysmal rating of "1" I gave this product - This rating is deserved by Sony due to: lousy customer service; their knowledge of the problems with this unit & not recalling the unit; and for my being able to only use a portion of the unit after just one year. Should have bought surround pieces separatly.
Pros Looks good
Cons Stopped working shortly after the product went out of warranty. Sony was no help at all. Do not buy this piece of junk. I will never buy another Sony product due to their total lack of help.
Pros Plays SACDs.
Cons Slow. Freezes often. Will not turn off, flashes "standby" ad infinatum until you unplug it. Now it will not play DVDs at all or eject the ones in there. I took it back to Best Buy (their service is so-so) who mailed it back to Sony, twice so far. I have
Pros Looks good, sounds good when it works.
Cons The DVD mode rarely works. Can't get my CDs/DVDs to eject. I'll never by this slot-load type system again.
Pros Looks nice, that's about it.
Cons The DVD/CD malfunctioned from day 1, even after being "repaired". It freezes the machine, and you have to unplug it and wait a day to retrieve the discs. Poorly designed 5 CD changer.