"Customer Support Fails Miserably"
Summary
This hub died suddenly about a month into using it. The ""24 hour tech support"" promised on the box usually involves someone taking a message (after 25 mins-3.5 hours on hold) so ""a technician can call you back."" The callbacks ranged from two days to never. I finally spoke ... Read full review
This hub died suddenly about a month into using it. The ""24 hour tech support"" promised on the box usually involves someone taking a message (after 25 mins-3.5 hours on hold) so ""a technician can call you back."" The callbacks ranged from two days to never. I finally spoke with someone in person, was told an RMA would be issued by e-mail, but that I could give him a credit card # to guarantee the shipment if I wanted to send it right away and have them send one at the same time. Never received e-mail. E-mailed tech support two more times, finally called and got a person, who promised me an RMA by fax and gave me the ""special offer"" of the credit card thing. Nevaer received a fax, called his direct line and left a message, got no response.