- Average user rating: 3.5 stars out of 18 reviews Back to product review
- My rating: 0 stars
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2 out of 2 people found this review helpful
0.5 stars
"good stereo. terrible warranty service."
Pros: built-in HD radio works great.
Cons: iPod controls are slow and clunky. display truncates text. absolutely abysmal warranty service.
Summary: built-in HD radio works as advertised. i was initially disappointed with the ipod controls. the d-pad on the left is extremely clumsy to use for navigating albums and playlists. there's an annoying half second delay between pressing the button and having it scroll to the next song. the screen only displays a few characters of text, making it difficult to find the song you're looking for. my unit lasted 6 months before crapping out. i sent it back under warranty. after 6 weeks, they hadn't even started to fix it. when they finally sent it back, the unit was completely dead. i then waiting several weeks for them to send me a fedex prepaid shipping label. it has now been 3 months since they first received the deck and i have yet to receive my replacement. i have talked with countless people at JVC customer care and the JVC service center. some of them are sympathetic. others are insulting. they have broken promise after promise about when the deck will be repaired. 3 months is an ungodly amount of time to be in service. they finally gave up on fixing the old deck and are now offering to ship me a refurbished deck, but they refuse to extend the warranty from the initial purchase date. what good is a 1 year warranty if the product is stuck in service for most of that time?
JVC KD HDR1:
