On June 23, CNET is launching a substantial redesign of its Web sites. Initially, only a small percentage of users will see the new design. As the summer progresses, we will gradually increase the pool of users seeing the new site to 100 percent. As part of the changes, we are converting the rating system from numerals (1 through 10 with decimals) to a five-star system, with half stars. Nothing is changing regarding how we test products or calculate their ratings. (Read more about this process below.) You can send feedback by clicking on the link at the top of this page.
- Reviewed by:
- Lori Grunin
- Edited by:
- Rebecca Viksnins
- Reviewed on:
- 07/09/04
- Updated on:
- 07/09/04
- Released on:
- 05/15/04
- Click here to see CNET editors' review for Canon i9900
- Design:
- 7.0
- Features:
- 7.0
- Performance:
- 8.0
- Service and support:
- 7.0
- Overall score:
- 7.5
Editors' rating: printers
We rate printers on a scale of 0.0 through 10.0 (see "What the numbers mean" below). The printers we review can generally be divided into three classes: inkjet, photo inkjet, and laser. Each subrating is weighted based on its relative importance, with heavy emphasis on the printer's performance in CNET's Labs. The editors calculate the overall rating from a series of subratings, on a scale of 1 to 10, that gauge key aspects of the product. On the product review page and elsewhere
on the Web site, the overall rating is displayed as a series of stars, based on a five-star scale with half stars (see conversion details below). A product review remains live on our site as long as the product is sold; however, our editors continuously evaluate reviews and may update them as the category evolves. Any updates to a product review, its rating, or an Editors' Choice designation are always clearly denoted.
The rating criteria with the weightings by class are:
We rate the out-of-box experience as well as ease of use on an ongoing basis. Specific features we look for include a setup poster, comprehensive printed and electronic documentation, software installation wizards, and connection cables. We also evaluate the physical design of the printer, including its dimensions, shape, and quality of construction. The printer should be of manageable size with all its paper trays fully extended, and the design should make it easy to load paper, clear jams, or replace ink/toner cartridges. We also look for a sensible front-panel layout with clearly labeled buttons and menus that let you easily view or change various print options.
- Inkjet: 20 percent
- Photo inkjet: 20 percent
- Laser: 20 percent
Features
The features--and their quality--vary widely, depending on the class and price of a printer. Key features we look at include the number of connection ports, support for multiple operating systems, the amount of RAM, the maximum resolution, and the sophistication of the driver software. Overall, we prefer a printer that provides a competitive mix of features for its price.
- Inkjet: 20 percent
- Photo inkjet: 20 percent
- Laser: 20 percent
Performance
We gauge the overall performance of the printer. This rating includes the results of real-world speed tests that measure performance on text documents, graphics documents, and color photographs, depending on the class of printer. We also measure the overall text and graphics quality of the printer. The rating includes the quality of printed text documents, graphics documents, and color photographs, depending on the class of printer--as well as the quality of scans for multifunction devices. To evaluate output quality, we use a jury comprising editors and lab technicians, who rank output samples on a scale of poor, fair, good, or excellent as compared to those of other printers. For more details on our testing methodology, see our CNET Labs site.
- Inkjet: 50 percent
- Photo inkjet: 50 percent
- Laser: 50 percent
Service and support
We assess the company's service and support policies, including the term of the warranty (parts and labor); the turnaround time for repairs; and technical support via phone (toll-free), e-mail, and the Web.
- Inkjet: 10 percent
- Photo inkjet: 10 percent
- Laser: 10 percent
What the numbers mean
9.6 to 10.0 = 5 stars (Spectacular):
This exceedingly rare score is reserved for a product that is as perfect as it could be.
9.0 to 9.5 = 4.5 stars (Outstanding):
A product that receives a rating in this range scores high on all of its rating criteria. It succeeds at meeting all of its intended users' needs and has no meaningful drawbacks.
8.0 to 8.9 = 4 stars (Excellent):
A product that receives a rating in this range is superior in so many ways that its relatively few drawbacks are not very important.
7.0 to 7.9 = 3.5 stars (Very good):
While the strengths of a product scoring in this range certainly outweigh its weaknesses, it has some minor faults that certain users should be aware of.
6.0 to 6.9 = 3 stars (Good):
This range represents a product that is above average. Its strengths slightly outweigh its weaknesses, making it good for most uses but not a standout.
5.0 to 5.9 = 2.5 stars (Average):
A product that scores in this range is functional but unremarkable.
4.0 to 4.9 = 2 stars (Mediocre):
Products in this range are below average. They fall in the middle of the pack for most features, but suffer from a few additional major flaws.
3.0 to 3.9 = 1.5 stars (Poor):
You probably should not consider a product in this range or lower. There may be one or two specialized circumstances, however, that could justify the purchase of this product for a very low price for a specific demand.
2.0 to 2.9 = 1 star (Terrible):
A product that receives a rating in this range scores low on all of its rating criteria. It does not satisfy any of its intended users' needs and has no meaningful strengths.
1.0 to 1.9 = 1/2 star (Abysmal):
A product in this range should never have been produced. This product has no redeeming qualities and worse, may actually harm you or your productivity.
0 - 0.9 = 0 stars
User reviews
- Average user rating: 4.0 stars out of 55 reviews
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"Lots-o-fun. Photos look like 25 asa Kodak ultra color film."
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