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"Not bad overall but nothing to get excited about" on by idno0000-review
Pros: Price. Machine Quality.
Cons: Slow. Medium print quality.
Summary: If you're looking for an all around office printer that prints large format this HP is a bargin. I'd recomend it. I need better quality in my business so I returned it.
I purchased it at OfficeMax when I walked in and saw it for $250. If you need wide formatt this is a pretty good printer. You'll find the print quality about as good as the $150 printers that HP puts out. Better in print quality than my old deskjet 995 by about 25%.
But I returned it after I printed out a few files. I realized I realy wanted the better rated Canon i9900. Walked over to Staples and bought the Canon. Ran some tests. Print quality of the Canon was about 20% to 30% better than the HP. Twice the speed. (These are just gut feelings -- not actual tests. But I did run the same files on both.) I have worked in graphic design for 25 years. If you do too and can remember paying $500 for a chromlin press proof you'll love the the HP for that reason alone. But if you want to impress a client with "wow" output quality look elseware. -
"Don't consider this for business or as a primary printer" on by smccaffrey
Pros: Fast large format printer
Cons: Sloppy ink dispersal, constantly clogging cartridges
Summary: This unit was purchased to prepare B sized (ledger, tabloid) size engineering drawings for use by professional engineers, contractors, and customers.
Generally, my experience with HP products has been excellent, however this product line needs to be terminated quickly.
A known issue with the printer is the black ink cartridges smear a page with excess ink. The printouts that result are useful only as file copies and cannot be used to present to customers or in any presentation.
The color cartridges continually clog. At first, I thought HP provided below quality cartridges with the printer. I found the problem to continue upon the purchase and installation of more than one set of new cartridges. This clogging of the cartridges can happen in the middle of a print job, if the printer sits unused for 60 minutes, and will always happen on the first use of the day. It is imperative to cycle through the "Clean Print Cartridges" prior to any print job. While the clogging always appears when using the color cartridge, if occassionally happens on the black cartridge as well.
A number of other issues exist, but they are covered in other reviews.
In summary, the printer will be disposed of and replaced in my office very shortly. DON'T buy this printer. It's low price is indicative of its low quality. -
"Don't waste your money." on by trainermagfed
Pros: Ink is cheap and easy to replace.
Cons: Too many to list here.
Summary: This printer will not do all that it is advertised to do. I needed a printer that could print on card stock and though this one was advertised that it could it doesnt. Every other page will jam or the printer fails to recognize that there is paper in the tray at all. Also, printing lables is a nightmare as well. Each page of lables must be fed into the machine one at a time. This is very time consuming. Lastly, the paper doesnt always feed correctly resulting in crooked pages or too may pages feeding at once. I rated this printer a 2 because that is how many times out of 10 that it actually performs as it should.
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"HP9800 DISASTER" on by Travel11
Pros: A4+A3; USB
Cons: unreliable, poor service, bad print quality
Summary: Nobody within HP wants to touch this hot potato. After 2 days carriage collision, after 2 months carriage jam and that continues until today. Now the guarantee period is over and repair cost more than a new printer.
Absolutely not recommended for any job, not for home job and definitly not for office job.
It's a piece of junk! -
"Not up to the Task--Miserable Tech Support" on by rcharnoc
Pros: Print quality is good when it works, and it will print on larger paper than standard printers.
Cons: Not reliable, terrible tech support.
Summary: We had this printer less than 6 months before the cartridge slider began to jam. We would get an error message, and then would have to reset the printer and reboot the computer to get it to work for a short while. We finally ended up sending back the printer on their exchange program, after I had to ask to speak to a supervisor. (The tech support wanted us to install a free ink cartridge when I had already installed several before contacting them) We have had the replacement printer less than two months and are already experiencing problems again. The ink cartridge is pooling ink under the cartridge rest area in a very heavy amount, and the cartridge slider again has begun to jam. Tech support has had us clean the plastic tape that pulls the cartridge carrier back and forth, and for now the unit is working. We still haven't addressed the excessive ink leak which probably has something to do with the jamming problem. I hope HP reviews comments on this website occasionally. I would like them to know I have believed in their printers and used them successfully for years, but my latest experience has caused me to reexamine that position. Also, HP tech support is very difficult to deal with at best. I talked to several overseas tech support reps that spoke almost unintelligible English. I am one consumer willing to pay a little more for a product that is well supported. HP are you listening?
HP Color DeskJet 9800 user reviews
