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Average user rating:
- My rating: 0 stars
Full user review
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3.5 stars
"Great color printouts on the run"
Pros: Easy setup. Attactive color printouts. Fast print speed. Superb battery life. Attactive design and vinyl cover. Bluetooth connectivity is very convenient (no cable mess). Excellent web site support for drivers. Printer external body tough.
Cons: Jam-prone paper feed. Somewhat bulky and heavy. Spurious (non-actionable) error messages. HP technical support is about as bad as it gets (they don't understand English or know what a printer is). Web site support is ok.
Summary: I bought this printer for use at facilities when a printer is not nearby (or locked out by security) and some use at home. I was amazed at how easy it was to set up, how attractive the color documents were, and how convenient the battery operation was. The main problem with this printer is that the paper jams easily and it generates messages like "Cartridge stuck" that seem to have nothing to do with the printer itself and are probably just a reflection of a new design that hasn't been thoroughly test and used very much in the field (just press continue on the printer if you get this message ... it appears to be meaningless). Printouts need to be monitored carefully in case a jam occurs. However, recovery from jams and other problems is easy and quick. Although the printer jams easily, the paper feed mechanism is very strong and should work with a lot of different kinds of paper (I just use normal weight inkjet printer paper). When printing certain documents with dense graphics, the paper will sometimes curl temporarily when the ink is wet and then get caught on the exit path (this can also happen for no apparent reason, but it is worst with dense graphical printouts). The printer itself is somewhat bulky and heavy, but this is probably a reasonable tradeoff given the performance in print speed and quality. You can have both a USB and Bluetooth connection to the printer at the same time. HP print cartridges are expensive by design (that's how they make their money). However, for occasional light-duty printing it's not much of an issue. If I printed thick reports regularly, I would probably look for a printer that had a lower cost on print cartridges. HP is exploring new lows when it comes to technical support. From what I can tell (this is speculation, but it should give you an idea of the "feel" of the experience), your e-mail message is translated into another language (Chinese would be my guess) and then presented to support personnel along with relevant support articles that can be found in their internal and/or public technical support database that they can select and send to you. This would be fine if the person receiving the message had some idea of typical problems with a printer and could understand your question. This does not appear to be the case. I seriously question whether the person receiving the tech support messages even knows what a printer is or what it does (or has ever seen this printer). This is based on about 4 e-mail contacts concerning the "Cartridge Stuck" message, to which the tech support personnel wanted me to do things like uninstall and reinstall the printer driver even though my printer driver was up-to-date or to run through all kinds of shutdown and reset procedures on the printer when all that is required is just pressing the continue button on the printer (and hopefully a repair of the driver software at some point to either provide more information about what is wrong or to do the equivalent of what the continue button does to reset the error condition).
Where to buy
HP Officejet H470wbt Mobile Printer:
$243.20 - $425.00
| store | price | in stock? | rating |
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$299.99 | Yes |
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$349.99 | Yes |
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$349.99 | Yes |
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$249.99 | Yes |
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$339.99 | Yes |
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