Pros Prints faster than my HP color laser printer and almost identical quality. Cost of ink is much lower than the toner replacement for my laser.
Cons Only problem I have is printing my company logo in the upper top left corner of an envelope. It cuts off the left edge of my logo and even when the margin is set correctly it still won't print it all.
Summary I have spoken with tech support and they have not come up with a reason for this and can't seem to resolve it either. So I use my color laser to print the logo and return address on my envelopes.
Pros It came in a sturdy box for storage in the garage. I should dispose of the printer and use the box for something that works.
Cons It worked for about 6 months. Then just quit working. I could run self tests but the printer would not work from any of 3 different computers. The lengthy install process always aborted at the same place. The new driver download did not work.
Summary This is not a good value for anybody. The tech support could barely speak English. Even though I had an event number they always started me through the very beginning trouble shooting process. One technician even had me do a black and white print test only to conclude that the printer wasn't printing in color. They wanted me to upgrade to a different printer for an additional fee and when I refused, they issued a number that said I would get a rebuilt printer in the mail, and I was supposed to send this one back in the box. The replacement printer never showed up. I called several times. They obviously had no interest in resolving my issue. It was the worst tech support I EVER HAD in my entire life! Then when I went to fill out a survey I got in my Email I received a message that said the time to take the survey had expired. Although I had good experience in the past with some black ink printers from HP, I will never buy another HP product ever again!
Pros Prints fast...once it actually starts printing.
Cons Just about everything...you will pay for this printer over and over.
Summary This is the worst ink jet printer I've used in 15 years of ink jet experience. When I first got a K5400, I already had printhead problems, and replacement printheads cost as much as the whole printer! I guess I actually bought printheads & got a free printer & ink cartridges with my purchase. So I got another K5400. When you turn it on, it takes way too long to set up. Most laser printers take less time to warm up - seriously! Oh, and if you have Windows Vista, the included driver will not work - you will need to download another one, which still has problems, but at least you can print. I liked the fact that it has separate ink cartridges without built-in printheads, but each individual cartridge costs almost as much as a tri-color cartridge with a built-in printhead. Why? Because they hold more ink? I doubt it, because my K5400 cartridges seemed to run out of ink just as fast as any other printer's cartridges. And it sprays so much ink that it soaks through the back of the sheet! You can reduce the ink volume, but for some reason, the black cartridge still prints too dark, causing black pixels in an image to stick out like a sower thumb. But the worst part? If the cartridge is low on ink (not out) or "expired", the printer will no print - period. Even if you choose "black ink only" and there is a problem with, say, the yellow cartridge, you cannot print until you replace the yellow cartridge. And aftermarket or refilled cartridges? The printer apparently can detect these; I tried Office Depot cartridges, "guaranteed to work", and they didn't. What's more annoying? You try to print a report and suddenly the printer says the yellow cartridge is bad and you can't print...but it says the other cartridges are fine. So you run down to the store & get a new yellow cartridge & put it in...and as soon as you put it in, now it immediately says the cyan cartridge is bad & you can't print. I haven't even printed yet - why didn't it tell me that before I went to the store? Then it told me that a fairly new, genuine HP cartridge, which was full of ink, was bad. That's when I took the printer outside & smashed it with a sledgehammer. I've never dared to do that with a printer before, but I felt so relieved doing so with this printer. I now have a Canon & despite how loyal I was to HP since the 90's, this printer has left such a bad impression that I don't think I'll ever buy an HP again.
Pros Fast output. large capacity tray. Large ink cartridges for longer printing time.Easy to print labels and envelopes.
Cons Have to purchase separate print heads. Kept reinstalling the software when reconnect USB to computer. Print quality deteriorated after only one year of use. HP support wanted me to purchase a new printer at higher costs than what I found online.
Summary Overall I liked the printer speed, capacity and quality. However, once I started having issues with the print heads and I had to purchase two of them for a cost of $150 and this still did not correct the quality issue, everything went south. I called HP technical support and after trying to understand the technician's accent I realized he wanted me to upgrade my one year old printer by purchasing a new one. He started quoting me prices that were higher than prices I found online.
I was so disappointed in loosing this printer that I am looking at other manufactures and moving away from the HP.
Pros seemed a good printer before the troubles started.
Cons INK System stinks!
Summary After three months I started going through black/yellow print heads, then I had HP support in India give me the run around, 3 hours one day on a chat site to clean the heads over and over (I'm a computer tech and already did all that) till they finally agreed to send replacement heads (under warranty). Then those print heads stopped working, I'm throwing this piece of garbage out and looking for a low cost replacement.