HP Officejet Pro K8600 user reviews (printer - color - ink-jet)

0.5 stars

"Horrible printer, worse service" on March 29, 2009 by acornhill

Pros: Absolutely nothing.

Cons: Clunky noisy undependable, can't make custom paper sizes and have them print borderless, can't change the default paper size setting, at least not on my printer, can't borderless duplex print. Wasn't told I had to buy ink cartridges AND print heads.

Summary: I am so sorry I hadn't found this website before I bought this printer. I have had it since mid-feb. I have been waiting 13 days now and have at least another two for a usable printer. I have spoken to 10 HP reps in three parts of the world, each has a different solution or can't figure out what is wrong. One day, when I was on deadline, all the lights started flashing on my printer and it quit working. After a four day rest, while I was waiting for a new printhead to arrive, I turned on the printer and miracle of miracles it worked - who knows why. three days later I called HP to get them to expain why I can't set a new default paper size. Spent THREE hours on the phone with a service rep. She uninstalled, reinstalled the software, downloaded updates, couldn't get the default fixed. Had no time to address my other issues. I asked if I could have a phone number to talk to her again the next day. She said someone would call me. They did. Spent an hour that time. The printer all of a sudden stopped mid print, lights off and on. Tech conlcuded i needed a new printer, but he couldn't order it. I had to wait until Monday for someone to call me back. She did. Confirmed I'd get another printer (I suspect refurbished) Told me to take out the ink cartridges but leave the print heads in, they'd come with the new machine. Printer arrived four days later. Take out "new" printer - an awful lot of black finger prints on it for being "new". Packed up my old one to ship back. Went to set up my new one, no printheads.!!! Couldn't use my old ones because I couldn't get them out of the printer because everything had seized up and wouldn't move - the reason I was sent a new one. Went to call HP - they were upgrading their computer system "to improve customer service" so I couldn't talk to anyone to order me a new printhead until Sunday. Got two techs on Sunday who were not quite with it- sorry to say that.. Supposedly now new printheads are on the way, but only after arguing with one tech, that no, I was told to leave the printheads in the old printer. On top of it - after that supposed computer system upgrade HP had done on Fri and Sat - he still had an eight year old address that I had changed with a tech at the beginning of this adventure and HP had used the correct address twice to ship product to me. His excuse, he had never talked ot me before. Hello - that's because you can never talk to the same person twice at HP. That's why they supposedly have a customer data base.

So I have spent 5 hours and 20 minutes actually talking to HP reps - that does not include the time I spent on hold or on my around the world magical mystery tour. I WILL NEVER BUY FROM HP AGAIN. And I have been an HP customer for nearly 30 years.

The previous reviewer is correct this model sucks ink like a hungry child.

Tech support tip. If you are Canadian and want to get HP tech support from Canada: if you have enough French to respond your way through the French voice prompts, you can actually find a Canadian to talk to. I was told by the HP rep I spent three hours with that all the French HP reps are bilingual. The other way is to get really angry and demand to speak in someone in Canada - supposedly that worlks too but I couldn't stand to stay on hold long enough to get transferred from India and the phillipines to get back to Canada.

As for HP - hey HP do you really care about your customers??? if you did there would be a way for me to complain to HP management, There is none, believe me I tried. So I am going to Toronto the end of April and while there, I will be gifting the president of HP Canada my Officejet Pro K8600.