- Average user rating: 2.5 stars out of 12 reviews Back to product review
- My rating: 0 stars
Full user review
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3 out of 3 people found this review helpful
0.5 stars
"All-around, a terrible printer & experience"
Pros: Decent prints.....when it does print
Cons: Too numerous to summarize concisely.
Summary: I am a professional photographer and was excited to receive the printer (which my gf purchased as a surprise gift/investment for my biz - I personally would have chosen Epson). First, the print quality is actually quite good - vibrant colors and accurate tones (but NOT on color portraits!). The downside - ink cartridges ran low VERY QUICKLY; ink ran at end of prints - streaks and smears which is UNACCEPTABLE; when paper was fed from the upper tray a corner would get a nasty nick which I could not sell to clients (feeding from the rear tray resolved this but is very inconvenient since sheets then have to be fed one at a time); skin tones on color portraits never were 100% accurate despite adjustments on Photoshop or Photosmart specs in order to compensate; poor communication between printer and my desktop (HP Media Center m7260n), for ex., printer jobs could not be completed due to 'printer out of paper' when it was not out of paper, leading to lengthy and disruptive attempts to reset the printer job; installation software was A DISASTER (spent 45-60 min on phone w/tech support and got it resolved); due to numerous problems w/printer HP sent a replacement printer which NEVER INSTALLED (literally spent 6+ hrs on phone w/tech support with 4 different reps to try and install the replacement and despite downloaded patches and install software from their website it NEVER installed - tech support admitted it exhausted ALL troubleshooting options and could do nothing else THEN they tried to blame our (HP) desktop which, if true, then how did the first printer finally get installed???). Reps were friendly but ultimately useless and at one point my call was escalated to a tech support 'supervisor' who admitted that he did not have a tech support background and transferred me back to the rep who laughed incredulously at what he heard the 'supervisor' say (it was a 3-way conference call). In the end I spoke with a case manager but HP's PHONE SYSTEM WAS HAVING TECH DIFFICULTIES AND WE COULD NOT COMMUNICATE!!!! REALLY PATHETIC! End of story - we have 2 8750's sitting in our office waiting to be sent back; we're going with Epson. BUYER BEWARE: DON'T GO WITH HP! (but this is only MY experience - you have to have your own experience which may be completely different). I believe I am an intelligent, objective individual and I hold no grudge - just reporting the facts.
Where to buy
HP Photosmart 8750 Professional:
$595.00 - $899.99
| store | price | in stock? | rating |
|---|---|---|---|
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Amazon.com Marketplace
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$899.99 | Yes |
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EnterComputers.com
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$595.00 | Yes |
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