- Average user rating: 2.5 stars out of 22 reviews Back to product review
- My rating: 0 stars
Full user review
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6 out of 8 people found this review helpful
1.0 stars
"Inconsistent Quality, Frustrating Print Behavior"
Pros: Well, it's kind of pretty for a printer.
Cons: Everything else.
Summary: I really regret not waiting until there were more reviews out before purchasing this printer, but hope my experience can be of use to others. Full disclosure: I have a background in print publishing (and generally have had good experience with HP's professional equipment in the past), so my expectations may be a bit out of whack for a consumer product.
That said, the print quality of the D7360 is substandard at best, and the software included with it deserves its own place in hell. There are a wide range of issues I've encountered with this machine, but I'm going to focus on two of the most frustrating ones:
1) The print quality is inconsistent at best. I've had a number of cases where I've printed out the same image a number of times in a row, without changing any settings or options, and have received images that differ noticeably in color balance and quality. The overall quality of the prints have declined over the month I've owned the printer as well, with the occurrence of good prints becoming increasingly rare. (Changing the cartridges and cleaning the heads hasn't helped.) On my most recent project I eventually broke down and sent the images to Walgreen's.
2) HP's approach to "borderless" printing is, in a word, stupid. Instead of "borderless," they should call it "oversize the image and crop the edges." While I see why such an approach may make sense for novice users who don't understand that the proportions of their digital images don't quite match the proportions of the paper they're printing to, for someone who is used to preparing files in Photoshop, it's completely frustrating. I spent hours trying to figure out how to get around this bug only to learn that it's a feature that cannot be removed.
Overall, unless you like pulling out your hair over prints that look like they spent an hour in a dishwasher, I strongly recommend staying away from this printer.
- 3 replies to this review
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I've had this printer for about 4 months, and I actually haven't used it much to print photo's until recently. I had just bought a new camera, and wanted to compare the photo's to my old camera, so I printed a lot of photo's! I thought something was wrong with my camera, nope. One photo would look awesome, the next was like there wasn't enough pink tint to it (by the way I'm just a novice, so sorry for the terminology). I printed the same picture of my son twice right in a row. The first one looked like he was washed out, the second perfect. What is going on? So I guess I'll just use it to print text, and start looking for a decent portable photo printer.
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I agree with this review. I just purchased this printer and noticed that it crops my photos. My camera saves in the 3:2 aspect ratio which means that no cropping should occur to print a 4x6 borderless photo. Well, it does. The printer cuts down all 4 sides of a file to print. The results, what you see in the print preview is not what you get. I've been waiting for the "Advance Customer Service/Quality" associate from HP to get back with me on this issue. I'm assuming that HP won't be able to fix this and if that's the case I will expect a refund.
Like the reviewer, I spent hours and hours not to mention the wasted paper and ink trying to resolve this issue, prior to finding out it's how this junk pile operates.
In addition, you can't use Kodak's top quality ultra paper. The prints have evenly spaced horizontal lines throughout the photo.
Keep away from this printer. -
I have had the same issues with printing a boderless 8.5 x 11, enlarged document, cropped beyond recognition. HP tech support was absolutely no help. To them the problem is no problem at all. I've spent two days dealing with trying to get an image worth a damn! What a waste of time! If the printer's features were more easily manipulated or there wasn't so much default correction going on somewhere inside all of its parts, there might be a decent low cost printer to behold. But, unfortunately, you get what you get which is a hunk of petroleum not worth the reem of paper I used up troubleshooting the thing. To avoid the headaches, stay away from this one.
HP Photosmart D7360:
