- Average user rating: 3.5 stars out of 20 reviews Back to product review
- My rating: 0 stars
Full user review
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2 out of 2 people found this review helpful
2.0 stars
"Good print quality, terrible reliability"
Pros: Great print quality, fade-resistent inks
Cons: Frequent printer lockups, wastes ink cleaning itself
Summary: I bought this printer to replace my Canon i9900 which was a good printer but the inks faded quickly. The pro9000 has much better fade-resistent inks (except the cartridges are smaller but still cost even more). I think this printer uses more ink in cleaning the print head than it does in printing. The real problem though, is the frequent printer lockups. The printer locks up, not Windows. The same problem happens under Windows XP or Vista and rebooting the computer doesn't fix the problem. When the printer locks up the only way to fix it is to unplug the printer and then plug it back it. Sometime I even have to do that several times. And every time it starts up after a lockup it spends 2 minutes making grinding noises and cleaning the ink cartrides. By the time it's done, it has wasted 1/4 of the ink tanks. After a few lockups you're out $80 in ink. One way I have found to break out of this cycle is to write to the printer firmware by going into the advanced printer settings and turing on "paper width detection" and then turning it back off again. I recommend having it off for fewer problems. Having the printer driver write to the firmware seems to wake it up again for awhile. This problem has been getting gradually worse over the 1+ year I've had the printer. I called Canon about this problem before it was out of warranty and the technician had me do the "turn off paper width detection" thing. That seems to fix it for awhile, but now the problem is back again, and the printer is out of warranty. I called Canon back and complained that the problem existed while it warranty but they wouldn't replace it. It took 1/2 hour of arguing with them and multiple escalations to supervisors to get them to agree to send a replacement refurbished unit. The replacement will arrive next week. The replacement serial number is even older than my original so I don't know what to expect. They are giving me a 30 day warranty on the replacement.
I've have read the reviews on all the the 13x19" printers and users don't seem to be happy with any of them. This one is no exception. When it's working, it's great, but when it starts locking up, it's nothing but frustration.
Where to buy
PIXMA PRO9000 PHOTO PRINTER 4800X2400DPI 13INX19IN 8 COLOR:
$489.95
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Amazon.com Marketplace
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$489.95 | Yes |
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