Software support?
There's nothing special about the software that Sharp bundles with this device. Unlike most of its peers, the AJ-5030 doesn't have a memory-resident program for most scanning operations--you must launch its File Manager-like scanning desktop or use a TWAIN-compliant program to acquire images from the scanner. The scanning software doesn't make it easy to select your own scanning resolution--it gives you presets starting at 200x200dpi (dots per inch). For onscreen viewing, 100dpi or even 75dpi can be adequate; to shrink to the default resolution, you must reduce the image using editing software after scanning.
There is one Sharp program that runs in the background, though. It's a scan-to-e-mail program that takes up a total of 2.75MB of RAM while inactive and works with the AJ-5030's e-mail button to attach a scan to an outgoing e-mail message. This is a pretty limited use for an always-on program--other MFDs add print monitors and toolbars with many more scanning options--but it does the job well.
Fortunately, Sharp stands behind its product. In addition to the standard one-year warranty, tech support is available by phone 24/7 for the life of the printer. The Sharp Web site also offers FAQs, drivers, and e-mail support.
The one that you want?
Although it has several marks against it, the AJ-5030 could meet the needs of some users. Its sheet feeder and flatbed meld the features of a desktop fax and the convenience of a photocopier nicely. The fax functions are capable enough for more-than-occasional fax use. But if your focus is on fast and attractive printing, especially of color graphics, look elsewhere.
Multifunction printer speed Pages per minute (longer bars indicate better performance) | Color text and graphics | | | Text only | | |
Sharp AJ-5030 | Lexmark X83 | Canon MultiPass F30 | |
Multifunction printer quality | | Poor | | | Fair | | | Good | | | Excellent | |
| Printer | Text | Graphics | | Plain paper | Coated paper | Plain paper | Coated paper | | Sharp AJ-5030 | | | | | | Lexmark X83 | | | | | | Canon MultiPass F30 | | | | |
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The Sharp AJ-5030's speeds were disappointing, even for this class of printer. And unfortunately, you won't be rewarded for your patience. While text was acceptable, the graphics output looked merely fair.
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