When you receive a message, Yahoo Messenger displays a system tray notification with the name of the sender, so a quick look will help you decide whether to respond immediately (by clicking the tray notification) or wait till later. Free conference chat lets you converse with multiple users within the same message window. Yahoo Messenger also lets you select a photo or an avatar to represent you in messages. Plus, if text isn't your thing, Yahoo Messenger supports voice chat (through the PC's microphone and speaker) and one-on-one Web video (if your PC has a Webcam). Yahoo also offers chat rooms for public and private conversations.
We were disappointed to find Yahoo Messenger's support weak, despite Yahoo's market preeminence. A help Web page does provide explanation and guidance for Yahoo Messenger's main features, but depending on your issue, you may have to dig a few levels down to find what you're really looking for. Luckily, the support site is searchable; however, we couldn't find any links to live or e-mail support within Yahoo Messenger itself.
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